Kroger Pharmacy

By far the worst pharmacy I've ever used in all areas. Customer service- terrible, staff seem like they don't want to be there. The ones that ARE friendly, either don't know what they're doing, or have no authority to help you. I stood there for over 5 minutes which a staff member clicking and staring at the computer before I finally had to ask what the problem is and offer some solutions. That shouldnt be my responsibility. Timeliness- if you have a job, a family, or a life, then you probably shouldn't go here. They've left us waiting 45 mins for prescriptions that have been "filled" according to the app, only to tell us that they can't fill it and come back another day. Most recently, I was charged double for my prescription pickup of $250, which led to a $500 charge. I called to dispu

Awful - for the last couple months I have called in my rx at least a day before I need them (refills avaliable). Last month they took a week & me having to call the store manager to get them filled. This month I called them in at 8am, the woman on the phone told me they would be ready by 5-6 pm the same day. Stopped in at 8 am the next day & [surprise] they are not ready. They should at least truthful when telling a customer a pick up time, that way I can atop wasting my gas. As a store manager of 3 stores, I would be fired if I displayed this sort of unacceptable behavior.

The staff is always super friendly. But the wait time is horrible.You guys have to do something about this, hire more people open all lines. Something. I really don't understand why we have to wait a half an hour to fill a prescription. And I have come at different times of the day at different times of the week , and it's always the same.

Since when does it take 4 days to fill a prescription filled???? My Doctor prescribed antibiotics and pain medicine. Seriously , do you expect someone to wait 4 days to start an antibiotic? Who is in charge there? There are many negative reviews of this place. It seems that management really doesn’t care!

Literally the worst pharmacy. The people who work here are rude, I’ve never had a good experience with a worker here and I don’t know why I stayed for so long. I’ve been using this pharmacy for 3 years and they do not answer the phones (today I called 12 times over the span of two hours and left multiple voicemails and received no call back) when I finally got someone on the phone she was beyond rude and hostile. If I knew her name I’d leave it here. The waits for meds always ends up taking 40+ mins even when they tell you the meds are ready. They also typically close early. I would not recommend sending your meds here and I will not be using this pharmacy anymore.