Kroger Pharmacy

Brad, the pharmacist, provides excellent customer service and always takes the time to make sure I understand my medications and care. Takes time to listen to my needs. He genuinely cares about his customers and takes a personal interest in my satisfaction.

I'm done with the Kroger pharmacy on Salem Rd. I had a prescription called in yesterday at 4:30 pm. I go there to pick it up today at 12:30 pm and was told it wasn't ready to come back after 2:00 pm. The prescription hadn't even been put in to be filled according to the lady behind the counter. If this was the first time that this has happened to me, I wouldn't be here leaving this review. This is almost every time. The other times that it hasn't been ready, they usually say come back in 20 minutes. This leads me to believe this is being done on purpose so people walk around the store and purchase items they wouldn't have purchased if their prescription was ready when they got there. Again, this is the last prescription I'm getting filled here. I'll be taking my prescriptions somewhere els

I don’t like leaving negative reviews but this pharmacy has failed many times to fill my daughter’s seizure medications in a timely manner leading to her missing doses on multiple occasions. We typically call her meds in 3+ days in advance and almost always end up having to wait in the store while they’re filled last minute (or told that it’s out of stock). If you’re just filling the one-off prescription here and there, go for it. But, if you have recurrent prescriptions that are critical to you or your family members health and wellbeing, find a different pharmacy.

TL;DR Without a doubt the slowest pharmacy in town. BY A LONG SHOT. My wife and I have used Kroger for groceries pretty much since we moved into town several years ago. We began using their pharmacy three years ago since we are Kroger Plus customers so it just made things a lot more convenient. Unfortunately, due to lack of training, care, and or workload, expect to wait at least 24-36 hours for your prescriptions to actually be ready. Did you put in a fill request on their app earlier this morning? Expect to wait 24 hours with no notification, only to request an update and be told “it will take 45 minutes to an hour, but I can’t put it as top priority”. I’m interested to see what the default priority system is considering we were told this at nearly every pickup per month the past year.

Slow and unfriendly. Came to the drive through to pick up a prescription a day after it was sent to them. 15 minute wait for a prepackaged medication. Came inside instead of burning gas. There were at least 5 people working there but apparently two cars in the drive through and a person at the counter was to much for these professionals. Finally get to the counter and there's that customer service on full display "birthday" and then they vanish for 5 minutes. I don't have time to waste with these people. Save yourself the headache and just go to a different pharmacy even if your shopping at the Kroger.