Kroger Pharmacy

I came by this evening to get my medications that were suppose to be ready by 5pm as they were sent in by 9 am this morning. I was at the drive through and rang the bell, no one came, so I thought maybe I had not pushed it hard enough. So I did it again. A lady came to the window and rudely asked what I wanted. I told her I was there to pick up my prescriptions.She explained that they wouldn't be ready for pick up till tomorrow afternoon. I said ok, but my phone app said they'd be ready by 5....And before I could drive off she said you don't have to ring the buzzer more than once. Now I'm wondering if they were ready for pick up but she got upset at me buzzing her more than once ..just my opinion!! And whoever you were, if you were having a bad day I'm sorry I have bad days too, if tha

Wow. I am a veteran with VA coverage. If you have VA coverage, be stern about the information you share with them for authorization. When I came in, I had all of the information needed for billing on a printout. I was told that my provider was out of network (even though they 100% are and I found them on the VA Optim website). I was then provided a phone # that got me nowhere. I then called multiple other numbers with no luck accessing a human. I drove back to the doctor's office and had them send my prescription elsewhere. On my way to the new pharmacy, I get a text that my meds are ready with $0 charge. I went back and was told they were ready and processed correctly but since my doctor canceled them. I had to go through the entire process all over again. I came back and was told "there

The Pharmacist is so nice and helpful. I dont feel judged when picking up my prescriptions and they always answer any questions I may have.

I can’t say enough positive things about the pharmacy at Kroger in Clarksburg WV! ( also the whole store is wonderful )!!! … The pharmacy is so efficient and I have personally had a conversation with the pharmacist about one of my RX’s and he spent time trying to help me figure out the best option . Honestly, we’ve lived in many states and I’ve never had that kind of customer service anywhere! I appreciate all of the staff in the pharmacy department! Thank you !

The drive through is so convenient and they send updates on time.