Kling Orthodontics

My son got his braces done here about a year ago and our experience has been amazing. Sarah and the rest of the staff is very welcoming and caring towards my son and my self. Debbie calls and reminds you of your appointment and is always polite.

Dr Kling was a gem to find. A family friendly practice, with a comfortable yet professional atmosphere. The office staff is amazing, attentive and friendly. I started my first child here 8 years ago. Now I am starting over with my younger children. Dr Kling is personable and always available to answer questions. She has even called me back after hours when needed. You do not find coustomer service like that these days. I would highly recommend her to anyone looking for top notch service at a good price.

I don’t leave reviews normally but I was caught off guard with the receptionist at this location. I called about 3 times to confirm the time of my appointment. The first time she asked if I could wait on hold.. ended waiting 16 minutes (no check in at all). The second time I called she asked me again if I could wait on hold then the phone hung up right away. The final time the phone was hung up again. Please don’t treat customers/potential customers like this. I don’t usually have a problem with Kling orthodontics but this left a bad taste in my mouth. That was not customer service & she may need to get some classes in.

Appointment was scheduled to see Dr. Kling, and upon arrival we were informed that Dr. Angela Kling has been deceased for almost 3 years. I walked out without even completing the new patient information due to the utter lack of communication from the office staff. The lack of transparency about the current state of the practice when scheduling is appalling. When I asked why we were not informed about this when scheduling the appointment, I was told "I don't know." I will be scheduling with a different practice, and not seeking service with this practice again.

I visited the Florissant office!! Horrible!! Before I arrived, Mary Joan hung up on me because she became frustrated. She also gives inadequate information regarding treatment. She gave me one price for X-Rays, but when I arrived at office, the amount was different. How? Cherry denied me treatment for asking information regarding paperwork they needed me to sign. She told me no one has ever questioned her, so she didn’t understand why I was. I didn’t know it would be a problem to get clarification on something I’m providing my signature. When I went to front desk, Nathan basically mocked me for being upset that I was denied treatment. I should have listened to the horrible reviews I read, while sitting in the waiting room. Don’t waste your time, like I wasted mine. I have an appt wi