Keystone Pointe

On the surface, it was ok. Had a little problem early with our mother's care, but was addressed. Had to actually ask if they could clean a floor due to the dirt that one could see. When all said and done, it's a business and when there are people in a room, money is coming in for them. I also understand they deal with death on a regular basis. Our mother passed away on a Sunday night. While we were upset with her passing, it felt like from their end, "next patient." The hospice nurse was even somewhat indifferent to us when we arrived. We owed (It wasn't late) them some money and the check was dropped off the next morning. It was cashed pretty quick. From that point on, not one ounce of acknowledgement that she had passed away. With no one from there even reaching out about our mother's

My family member is a resident at this home and if I could give them 0 stars I would. They mistreat their patients more than I could imagine. Not giving them medication when they need it, stealing items from residents, abusing the residents physically and mentally. They have no empathy toward their residents and do not care about what families have to say. Stay FAR away from this place. It may seem good from a distance but please do not send anyone here. My family member has not been given her medication as prescribed, has had nurses abuse her physically as well as mentally, has had her clothing items get stolen as well as personal items stolen, as well as turning off bed alarms for people so they do not have to hear them. I hope the nurses get better and realize that no one deserves to be

This place might look nice but looks can be deceiving.Nobody took care of my mother inlaw except PT the first hour.She has dementia was not supposed to get up by herself after surgery. The only time they came in her room was to give meds or a food tray. My wife and the house keeper changed her bed. Dirty diapers on the floor. She never had any water. My wife got her some water at other patients asked my wife for some too. This place should not be open.

Beautiful facility. You choose your food within reason. Therapy is always good. And as for the nurses, most excellent and some think there doctors and change the orders. As far about the aides most are very professional and they care about your situation. The wife went there from the hospital for 10 days. I asked the aide what was her shower day and didn't know. I I told aide About the wife not having a shower for 10 days. The aide told me "it's not my concern"!!!!! I asked for recliner for wife, the aide said the same thing "its not my concern" Beware there some theft. We reported it to Danielle the ADON, she acted concerned. But to this day 3/4/25 she hides behind her phone. She doesn't care about the theft we had and WON'T make it right. If family member or friends go to hospital for

My husband has been at keystone pointe twice, in the last six months. The staff is top notch. They care. Heather, crystal, Miquel and so many others showed deep caring and compassion in our time of need. I wish I remembered everyone’s names but I don’t. What I will never forget was your kindness and your care and concern for my husband. Thank you for helping my husband, me and our family thru this difficult time.