Keene Eye Care

I have been a patient of Dr Roettigers for many years. I had not been to see her for 3 years due to insurance issues. I called her office on Tuesday having had an issue of eye pain, dry eyes and redness and an eyelid closing issue. I was nervous because she had previously been watching me and doing pressure checks for glaucoma. Her office called me back the same day and got me in within 2 days. She came up with a treatment plan and found OTC medications as the drops I needed were not covered by my private insurance and gave me coupons for them. Her staff made me a follow up appointment, took my copay and agreed to bill me for any remaining balance making sure that the safety of my eye health and vision needs came first. Her staff was professional, friendly and courteous. Our local medical

Today I brought my glasses in to be fixed, as a screw had come loose. I expected to drop off the glasses and pick them up in a couple days or so. I also expected a repair fee. Neither of those things happened! Sally (?) was able to fix them in under 30 minutes, AND, I didn’t get charged! Maybe because I bought my glasses there, but still. I would call this excellent service!!

The staff was so welcoming and kind. My daughter is 4, and everyone was so great with her. Tracy was absolutely amazing, funny, and just knows exactly what to do to make kids laugh while getting the info she needs. Recommend 1000 times and will definitely be going back!

My old glasses broke and I needed an exam for a new pair right away. My regular ophthalmologist and several other places couldn’t fit me in for a month or more but Keene Eye Care graciously accommodated me, taking me in quickly even though I had never been their patient before. The receptionist was very understanding about my predicament, the exam high tech and thorough, and the 2 examiners very proficient and caring. This will now be my permanent eye care place. (Their building is gorgeous, too)

Love this place! The friendliest folks, and always a positive experience. I have felt completely relaxed and confident with every visit, from the very first. I believe my eyes are in good hands. And incidentally, if you stop for frames, lenses, or glasses, you will be taken care of with skill and by one of the nicest people on the planet.