Kaiser Permante Hospital Radiology

I waited on the phone for 40 minutes yesterday, finally pressed 1 as instructed and never heard back from them. Today I am on the line for 45 minutes now. I was told there's one person before me. They say my call is important to them,I don't think so. Unfortunately, I have to vote at least one star to be able to post this.

Awful service and staff. they never answer a call, the location was changed and because of that I got to my appointment with less than 15 minutes delay. They did not pick up my calls, they did not help and did not accommodate at all. Took me 20 minutes to find a parking spot, took me 40 minutes to find the correct CHANGED building and yet I was only less than 15 minutes late. That is how accommodating and helpful the staff are.

They never answer phone calls or call back when a voicemail is left. Super frustrating especially when trying to schedule an appointment

I have been calling in everyday for a week and waited for over an hr each call because the recording says they are having unprecedented calls. No one available to pick up call. I wish I read the reviews to not waste my time. I can’t wait for my open enrollment to cancel Kaiser immediately. What is the point paying for them but not getting even a recording that someone will call me back.

I have tried 5 times to make an appointment. I have never been able to get anyone to answer the phone. I have waited on the phone at least 45 minutes or more each time. The recording says they are having unprecedented calls. They do not have the option to leave your number and have someone call you back. Soooooo frustrating. My battery actually has actually died waiting for them to answer the phone. 👎👎👎👎👎