KabaFusion

So, I've been using Lincare for many years, getting my first CPAP and all my supplies here. Initially, I went to the Syracuse office which seemed OK and the people helpful. I have since transferred to the Liverpool office. The few times I have gone there they are unorganized and make me wait for upwards of 15-30 minutes (I was the only customer). Meanwhile people are joking and laughing and eating cake in the break room or a candy bar. Last year, I had my new script sent in. I had actually forgotten about it for a several weeks, expecting a call from them, but they never called me. When I did inquire, they hadn't done anything, oops. Then they waited until the script was almost expired and said there was not enough time left on it to order the new one. Now I had to pay another off

I have dealt with Lincare for several years, always had really good service, & never had a problem getting my supplies, other people have said how much Lincare doesn't follow thru.. Well I have a the pleasure to deal with Lincare on ordering Bipap supplies, I have had to call them for the last month every week to follow up on my supplies, 1. Rep took call never put nothing in. 2 weeks later no supplies, 2. called . they said they would get it said its authorization that holding up -another week goes by (still no supplies) 3. called again to follow up on my - each time have was told waiting on authorization. Its now the 4 week they've told went out so we'll see - I've never had to chance my supplies down and have to call them every week.. who has time to baby sit Lincare daily request.

If I could give this place zero stars and a lawsuit, I would. My elderly father recently had a life-threatening infection and was sent home with the plan to have antibiotics administered via picc line. Three doses in, his home health nurse arrived for the first time and alerted him to the fact that he had been delivered the wrong medication (!!!!). They were apologetic and sent the other medication as soon as possible, but this was very dangerous and a huge HIPAA violation (as my father received not only the wrong medication but it was someone else’s medication). If I had more information or medical power of attorney, this place would be hearing from my lawyer.

I really wish I could give less than a one star review. I have never encountered a more unorganized, unprofessional company in my life. I knew it was going to be bad when I walked in and their idea of file storage was manila folders stacked waist high all along the walls. That was over 3 years ago and things have just gone down hill from there. Constant problems ordering my CPAP supplies, account being put on hold for no reason. We are going on over 4 months now that I have not received any new supplies. Lincare blames my Dr when I know for a fact the paperwork was sent from the Dr's office the day I was there. Whenever I call I am met with nothing but attitude and contempt. Time to look for a new supplier

too bad there isn't an eighth of a star and even that's too much! when i started on Medicare in May 2017 i had to find a new supplier for my apnea supplies. my original company was bought by Lincare and they took Medicare so i signed up. that was on June 2017. it is now April 2018 and i have yet to get ANY supplies out even be told I WILL be getting any. it has been a constant pain in faxing my doctors scripts for my equipment, copies of office visits, copies of my original show study, more scripts because it was a electronic signature not a real one, then the script had no date on it, one reason after another! I'd call every couple wks to see what i had to fax next. most of the time no one answered. occasionally someone from the national office would answer and say the office wa