John Muir Health Urgent Care Center

Is it possible to give zero stars? Horrendous experience at this urgent care. After being triaged over the phone and told to come in within 15 minutes so the IV I needed could be completed before they closed, I was met with a terrible doctor who knew nothing about my condition and refused to treat me. He had the nurse perform an orthostatic test without examining me for what I came in for, dehydration. He was cold, unempathetic, and unethical, running tests (running up my bill) up until their closing time just to tell me right before they closed, he would not be giving me the IV I needed and had come in for. He ran tests I have never had run at an urgent care, coming in dehydrated, including an orthostatic test after I told him I was on orthostatic medication. This sorry excuse for a doc

I was nervous about this place after reading the Google reviews. You do have to call to make an appointment for urgent care, but I called in the evening and got an appointment for the next morning. I got there 15 minutes early and staff was friendly, attentive and helpful. I got back in early and the doctor saw me right away, I ended up walking out the door with a needed prescription 10 minutes after my scheduled appointment start time. Great experience, definitely give them a shot if you're in need of care.

Horrible Experience at Urgent Care I am writing this review while still waiting at the urgent care facility, and I am beyond frustrated with the treatment we have received. We were seen by a wonderful doctor who examined my child and instructed us to go to the front desk to arrange an X-ray. However, when we approached the front desk, the woman there told us to write the patient's name on a slip of paper. As I took literally 10 seconds to do this, she left the reception area and disappeared behind a door. My child, who is on crutches, has now been waiting for over 20 minutes at the window with no assistance. I can hear this woman laughing and chatting behind the wall, clearly not concerned about the patients she is supposed to be helping. When I asked her colleagues at the front desk to

One star for being able to schedule an appointment short notice. Showed up and no one in the waiting room. Woman behind the desk was professional but not personable. After check in I was told to go sit in my car and they will call me to a side door. Umm, what? So I asked if I could just wait outside by the side door and they said that was fine. Again, why am I (an adult) asking if it's okay to stand outside. Then I received a call from the nurse asking a bunch of questions that she could have asked me face to face (or mask to mask). She came to get me from the door and walked me to a room. There was another person present but I have no idea who he was. She took my vitals and acted put out. Told her my symptoms and then gave me a strep test and told me to wait a few minutes and the doctor

We walked in and they told us they only schedule urgent care appointments but we're able to schedule us an appointment 30-45 minutes later. Which is what I'd expect to wait for care in America at a minimum so that was no problem. They saw us at the time they said. Gave good advice and went smooth. They are in the Cigna network in case that helps anyone, but be sure to check with your provider or call ahead to confirm.