IU Health Urgent Care - Bloomington

I would never recommend IU Health. This last visit was decent at 1st then turned to demeaning, degrading and dehumanizing. I am a 59 year old, 100% disabled veteran who has had 12 back surgeries and additionally 2 broken backs. I have had many, many other surgeries. I am not some homeless drug addict that they turn their noses up at! (Btw, I have seen some of those people there, and the staff treats them horribly, like they aren't human! Sickening!) I think I have earned a little respect, a little decency, and the right to keep my dignity and receive great care... which I receive NONE of at IU health and from what I've seen, no one else does either. Avoid if you can, but if you can't make sure you get all names, titles, and take notes. They will do everything possible to avoid you gettin

Our experience at the IU Health walk-in clinic was disappointing. We had a 9:40 AM appointment and weren’t brought back until around 10:30. I understand delays happen, but nearly an hour behind for a scheduled appointment felt excessive. What concerned me more was that basic vitals like height and weight weren’t taken. When I asked about it, I was told, “We don’t do that here.” For a 15-year-old patient, that felt surprising and not in line with what I’d expect as standard practice. Overall, the visit left us feeling frustrated and questioning the level of care and attention to detail.

It started when we called the Urgent Care clinic and talked to the person on the phone. He was extremely rude, and didn’t even answer the question we had asked. When we got there, we had signed up for an appointment time online, and still had to wait 30 or so minutes to be called back. Once we got to the back, the nurse was lovely and very caring, but when the doctor came back she basically sent us away saying that there was probably nothing that they could do for me and that we needed to go to the ER. We also witnessed a man bring in a child who was having a seizure asking to be seen immediately. The two people at the front desk just stared at him as he was asking for help. Finally someone came around and was ACTIVELY EATING as he went to listen to this poor boys breathing. They were goin

If I could give a zero or negative rating I would! Front desk needs to be replaced! You can tell she hates her job and gives attitude when asked the simplest questions! Don’t work in customer service let alone health care if your going to be snobby to people who are already not feeling the best if their coming to urgent care. Do better. I rather suffer than to come to a place who doesn’t care for their patients with care because I can image how the doctor is if that’s type of behavior is allowed from any staff.

This is one of those zero stars if possible experiences. If one is looking for care and compassion when feeling horrible from illness or injury, this is not the place to go. I have what appears to be a virus/lung infection. I wanted an antibiotic. The child in doctor clothes said he would not give me an antibiotic. He listened to my breathing through several layers of clothing and decided I didn't need an antibiotic. He sent me on my way with a prescription for cough syrup.