InVisionBoston, PC

My second day here. First day, they did not have my insurance from before and I had to reschedule. I accept part of blame since I only brought my eye care insurance. Second time, they let me know but still waiting after 30 minutes. They are always busy. Expect to wait. Yet, the doctor is amazing and explains things very well. I always leave knowing what I need to do next. I think they just need more staff to handle the busy traffic.

We've been patients for the past 3 years or so, when we first went, my husband's prescription was off, we only foung out after his glasses were made at Costco, when he went to Costco to ask about it, it turned out the whole prescription was way off from what he needed. We were like okay, it happens. We kept being patients and went last on Oct 16th 2024, we both got a pair at the store and paid what is a significant amount more than anywhere else, as we know how inexpensive glasses can be somewhere else (Costco, online, etc), we didn't want to risk it. Fast forward to July 4th 2025, my glasses fell off my face, they broke INSIDE the frame (think about where the screw is, and then keep moving to the piece that is supposed to go inside the hinges), when I called to ask about it, I was told

Best eye doc in town. Our family has been with Dr. Bui for years. Expertise and patient manner top notch. Great with young kids and teens as well!

Excellent customer service from front desk, very helpful. Dr. Bui is top notch and very caring. Great experience all around.

Negative stars if i could. I placed my order more than a month ago and they said it will be ready in 2-3 weeks. Refused to give me copy of the order and only gave a credit card slip. Waited 3.5 weeks- radio silence. After i started calling them myself to follow up they said its not done yet and the only thing be could tell me is that- "the status says processing". On my 4th call around week 5 i got some crap about "it needs to come from your insurance". No further clarification on what 'it' is, thats all they could say, its processing. I called my insurance and after a lengthy digging in here's what they found out-- this place never sent it to my insurance affiliated lab, whatever update my insurance could access showed the glasses were already shipped to them 7th day from the date i place