Huntersville Hospital

The PET/CT machine was out of service. Patients, including many who had driven long distances, were sitting in the waiting room after traveling through snowfall and freezing conditions, only to find out after arriving that the equipment was broken. This is not just an inconvenience. For patients waiting on PET/CT scans, this is stressful, time-sensitive, and emotionally taxing. The hospital failed on two basic fronts: 1. Equipment reliability – critical diagnostic machines should be properly maintained. 2. Patient communication – patients should have been notified well in advance, not after arrival. Healthcare is already hard enough without preventable delays and poor communication. This experience reflects a serious lack of operational care and respect for patients’ time and circumsta

I had an appendix ready to rupture. And they told me I had the flu, go home and see if you don't feel better in a few days... Then my mother was in for an outpatient surgery. She's diabetic, and they gave her the wrong medicine and it put her into shock. It's a filthy hospital that my family wondered how it stays open...

I came in through the ER where I had an awesome experience with the staff. They were attentive, fast and friendly. After some blood work I was sent straight to a room where I was embraced by another group of great staff members.