Hocks Medical Supply

Customer service was very nasty the lady was rude as soon as we walked in she should not be working with the public if your not friendly. This will make or break any company

I called my insurance company to confirm coverage of breast pump. I confirmed with the insurance on more than one occasion that a breast pump is covered 100% up to 4 weeks prior to delivery of my baby. Hocks "customer service" said there was nothing they could do until the baby is born and was very unhelpful in calling my insurance plan to confirm the information I was given about coverage up to 4 weeks before delivery. He repeated multiple times "We do this all the time and that's not how it works." I contacted another DME provider who was able to confirm my coverage 4 weeks before delivery and have ordered through them instead of supporting a local company.

They were able to provide the wheelchair and bedside toilet mom needed on no notice! The lady even knew which wheelchair would fit in my trunk, Thank God. Very nice and professional, highly recommended this store. Oh yes also man there loaded everything in the car for me. Thank You!

Hock's Medical Supply's customer service was ABSOLUTELY HORRIBLE. I walked in with my prescription, no greeting although they saw me walk in, had to walk back to cubicle and just ask questions. The gentleman seemed irritated and didn't even look at my script and told me to go around the corner to the pharmacy. I drove to pharmacy which the pharmacist asked did they even look at the script because it clearly said knee brace. She said that they are so rude. I went back and had to wait for the employee to finish emptying all the trash before she rudely said what do you need. I will NEVER patronize them again.

I would rate them less than one star if possible. Horrible place. I used them for a time and without warning the no longer took my insurance. I had to scramble to find a replacement. But the worst part is they put me on their spam robocall list telling me to call for cpap resupplies even though they do not take my insurance any longer. they call four of five time a week for over a year now. I have tired to get them to stop. They do not respond. I filed complaints. They still won't stop. Stay away from this micky mouse company. HORRIBLE