Highlands Nursing and Rehabilitation

Review: A Facility Defined by Neglect and Indifference ​Rating: ★☆☆☆☆ ​Leaving a loved one at Highlands Nursing and Rehab was the worst mistake our family made. After five years of residency on the first floor, it became clear that this facility operates with a complete lack of basic hygiene, medical oversight, and human decency. ​Systemic Neglect ​The facility is consistently unkept, but the personal neglect is far worse. My mother was rarely bathed or provided with the fundamental care she deserved. The employees are not just incompetent; they are indifferent to the physical well-being of the people in their charge. ​Medical Gross Negligence ​The most horrifying experience occurred on Christmas Day when my mother suffered a stroke. The staff failed to notice or intervene until I arrived

If you care about your loved one do not put them here. Staff hardly takes care of residents theyre fed the bare minimum they don’t do the therapy residents need. If the resident gets sick or has a medical issue they wait last min to send to a hospital and then won’t contact the family about it they never answer the phone

My mother was at this awful facility when she would get a visitor her emergency call button would always be out of her reach she fell out of the bed three times the last time she fell she was found on the floor her nails where blue due to lack of oxygen. When she got to the ICU she had phenomia so bad that she had to be put on life support she was on a ventilator for a month then they had to put a trach in she is now in a rehabilitation center she's still very ill. This nursing home let her lay there until she was almost dead. While she was at the hospital they lost her belongings pictures that we can never get back her dentures and eye glasses. Do not put your loved ones in this awful place I don't even know why they are still in business. I wouldn't even give this place the thought of a

I highly recommend Highlands Nursing and Rehabilitation. I recently had to admit my father into a facility, and Highlands was outstanding! The decision to move a loved one into a facility is very difficult, and the process can be very overwhelming. Tayra Bright, the Marketing and Admissions Director, made a special visit to the facility on a Saturday evening when he was admitted, just to welcome Dad and reassure him that he would receive excellent care and they truly delivered. The facility was clean, and the staff were all very kind, compassionate, and patient with both him and me.

My mother has had wonderful care at Highlands. The building has been updated and feels clean and fresh. The staff from the front office to the nursing staff has been kind and caring. I can't say enough good things about the way they have treated my mother and our family.