Highlands Healthcare and Rehabilitation Center

My father has been at the Highlands since 2017. I could not ask for a better place for him to be. He doesn’t understand a lot of things because of his Alzheimer’s, but he is right at home at the Highlands. The staff is phenomenal! They always answer all of my questions. They never hesitated to call me with concerns. The facility is spotless, so very clean. The staff is always friendly and very, very helpful.I cannot express enough, how grateful I am for this facility in its staff.

The staff at Highlands have been truly amazing! The leadership has given the building a significant change in the culture and energy of the staff throughout the building. You can feel the difference—staff engagement is up, and there’s a lovely warmth and professionalism that fills the community. The management and clinical teams are truly dedicated to creating a positive atmosphere for everyone, including both residents and staff. The passion for care and attention to detail is inspiring. It just goes to show the wonderful things that an amazing team can achieve. This facility is a gem, hidden in Sullivan County, and is a place anyone looking for long term care options should consider.

My decision to move my aunt to a skilled nursing facility after her brain injury was gut-wrenching and terrifying. The stigma around nursing homes lingered in my mind as well. However, after The Highlands, I no longer hold that stigma. The Highlands has transformed my perspective about nursing homes. The primary goal of each nurse is to gain a personal connection with each resident, and not just provide a service. Whether it is playing and singing country songs with my aunt, talking, or doing puzzles, they build real, long lasting relationships. They clearly communicate with me and provide full updates when required and put her needs and preferences first. The Highlands differs from other facilities in that is a place of happiness, where residents can experience joy and dignity. My aunt d

Everyone was very welcoming and helpful. I feel every one did there best to make my dad comfortable under very difficult circumstances Nice setting, clean

I visit the Highlands recently and provided entertainment for the residents. The staff was super friendly and the residents were very happy I came to entertain them. I always enjoy everyone there!!!