Highland Urgent Care & Family Medicine

Amy PA is phenomenal she has always been so great to me and taken care of my needs immediately. However, calling the office, which is what I’m doing now, I’ve been on hold for now 20 mins all I got was a “highland urgent care hold please” and that’s it…..still on hold as we speak. I called on my other phone just in case if they forgot about me, same thing. That is a bit ridiculous. I’ve worked front office of a busy clinic and had never had my patients waiting 20 mins, I would at least check in. Update: now at 30 mins still no answer just on hold. Finally answered at 32 mins, and she was super nice I won’t lie! But dang yall gotta get her more help up there, that’s a long time to wait and it was something I could NOT do on the portal. Update to the owner: You should get off google reviews

I have been going to this doctor's office for almost 10 years and I always have a positive experience here. The entire staff, from the receptionists to the nurses to the doctors, are all extremely helpful and always make you feel at home. Dr. Nick is a wonderful doctor who is equally knowledgeable as he is kind. He always takes time to make sure his patients feel heard and understood. I recommend Dr. Nick to everyone!

Highland showed excellent customer service. I was in need of travel vaccinations while preparing to travel for business and needed a swift solution. I called highland and they were able to get me in for a same-day visit. The staff was extremely friendly and helpful the facility was also clean. I’d highly recommended.

Unfortunately, the experience visiting Highland Urgent Care & Family Medicine was not good. I should have heeded that warning when I called the location to learn the business’ protocol for new patients. The person that answered the phone was rude. I should have switched gears then. In Short: When I arrived to the business (for check-in) the experience did not get better. First, the front desk’s concern appeared to be to sell me a package vs. the purpose of my visit. As I sat in one of the rooms to be examined, an Assistant (uncertain what level and title) visited with me before the doctor. She absolutely could not be othered. She re-asked the same questions that was inquired of me at Intake and had the gall to be conveniently snide. She eventually snipped, “The doctor will be with you sho

Highland Urgent Care is an amazing urgent care. Compared to other offices it feels like home for me. I felt compelled to write this review after seeing the review regarding Taeshawn. The receptionist Taeshawn that greets us at the door has an amazing personality. She is always positive and very welcoming. When I am done with my appointment before I can hit the car she has already emailed me my itemized receipt and if she is busy she will give me a time frame on when to expect it. She has gone above and beyond several times to help me and my family who have been members here under peard for several months now. Whether it’s about getting my medication refill, calling to help me schedule an appointment where I was referred, setting up a phone visit, or even needing to ask the provider a ques