Highland Pharmacy

Sai was so friendly and helpful. He took my call and really listened to my situation, stayed on the phone with me for 15 minutes and truly cared about getting my prescription filled. He was patient and respectful and made something that could’ve been really difficult stress-free and actually super pleasant! His Customer-service was above and beyond. I will be using Highland pharmacy moving forward because of this wonderful experience with this wonderful staff!

This is my first experience in dealing with Highland and it was far from perfect, but under the circumstances I find it understandable. My father was a pharmacist who owned his own store and so I have a rudimentary understanding of how the business operates. YES, their phone service is below par, and I've recommended they get a system that offers the option to take your number and return the call when your place in the queue comes up; it would be a big upgrade. That said, the biggest problem I had was with FedEx, who held my priority overnight, refrigerated medecine for THREE days in Santa Fe, not because of sleet, snow, or dark of night, but because they of their total incompetence. FedEx was hard to deal with, but during the days of delay Highland, and two exemplary employees, Leo and La

We initially called three weeks before needing a prescription for our dog. Our call was answered quickly and we were told that the pharmacy could complete the medication and then quickly hung up. My husband who called was left confused because no contact information was collected or instructions on what to do. We gave them a week before calling multiple times and each time waiting approximately 15 minutes or longer on hold. Finally we got in contact and they advised they didn’t have any record of the prescription but it could be filled within a couple of days. Great I thought and sent over the prescription and was advised we would be contacted in a couple days. A couple of days go by and no word so I called again and was advised they needed more time but it would be ready by Monday (2 days

The staff is quite nice if you have an average of 30 minutes to wait in line to speak to them and pick up a prescription. If they are gonna be as busy as they are, they need to hire more staff. I usually go by 2 or 3 different times at different hours before I see the line short enough to commit to the wait.

SAI was very professional when I called regarding my migraine medication as I have been trying to fill since 2/16/2026.SAI informed on 2/17/2026 that I needed a prior auth for this medication. I was able to get it in as of 2/19/2026 & SAI was able to process my medication so I able to pick up tomorrow 2/20/2026.Which is VERY important to me as I no longer have any. He made me feel heard & not as a bother to him. Thank you again for your assistance in this matter. Leisha Sanchez