Hertel Family Dentistry

I have never had such a pleasant experience at a medical appointment, as I did here for my first visit. They were able to squeeze me in on a Friday before close to find what my throbbing toothache was caused by, just two hours after calling. The assistant named Ashley was very comforting and thorough in her explanations. I’d explained that I had a lot of health anxiety and she gave a lot of reassurance! The dentist was quick and thorough as well! Michelle at the front desk is incredibly kind and very helpful! They were able to get me an appointment the next week for a cleaning and for my tooth repair. They are an incredible practice and I highly recommend them.

I would like to give this place a 5 star review but because of the rude receptionist I can do that. I called today to reschedule my appointment because I have a flat tire and was rudely told that i have pay $75 before I can reschedule (which btw I had to call several times before someone answered ). I was also told because I am a new patient which I am not that she couldn't waive this fee. This is my second time speaking with this receptionist and she was rude last week when I called to get a prescription for an antibiotic. Also, the receptionist doesn't even know the patients her Debtist sees, I am not a "new patient" I was seen in December. Beth Minthorn

Best dental experience I've ever had. They were able to squeeze me in just a few days after I made my appointment and I was seen promptly at my appointment time. The check in process was seamless and it's nice seeing employees in a good mood/enjoying the place that they work. My interactions with Dr. Samad and the assistant who cleaned my teeth were very pleasant. A very well run, organized and clean dentistry.

Me and some of my friends saw the office while walking on Hertel street , during the Italian fest. I wanted to see if the dentist office was a place where I would have liked to go for all of my future dentistry work ,and to see if they took my insurance. I walked in a few days ago after work and I saw that the inside was absolutely stunning and modern. I didn’t know which side to go to and was told to go to the right and they would help me. No one was at the desk but I heard loud laughter from the back. I waited patiently and saw an older woman wearing scrubs start to walk to the desk, but then she stopped, started laughing at something on her phone and she went into the back again!!! It was around 2:30 so I knew they were open , I waited and then sat down. The phones were ringing but

I get nervous going to the dentist, but going to Hertel Family dentistry has eased my nervousness. The Dr. has good bedside manner. She will make you feel comfortable, and is extremely knowledgeable! Highly recommend!