Heather Hill Healthcare Center

I just returned home from sharing a beautiful meal with my cousin who lives at Heather Hill Healthcare and her husband and his family. The staff prepared a delicious meal with all the trimmings and table settings. Everyone at the Healthcare Center was so nice and giving and so willing to serve us Thanksgiving. Today on Thanksgiving I am so thankful that my cousin has so many people to care and love her. Such a caring staff!

My mother was recently there for approximately 5 days. The day we took her there we felt comfortable because the staff seemed very nice and caring. We called every day to check on her and were assured that she was doing good. Then it came time for her to come back home. They transported her home, forgot to bring HER wheelchair, missing other belongings, had things that were not even hers and was so over medicated that she could barely communicate. Now we have to wonder if she was just left in bed, medicated and ignored the entire time. Very disappointed ☹️

The Heather Hill manager, Lisa F.D., is knowledgeable, organized, and caring. Staff seem to respect her. The facility appears understaffed with nurses working long hours. Temporary personnel unfamiliar with patients hinder personalized care, and turnover is high. Nursing staff are friendly and express concern, but in our experience, that concern doesn’t translate into effective care. Departments operate in silos—admin, nursing, social services, outsourced PT, food, laundry, and maintenance—resulting in poor communication. It’s hard to reach the right person to resolve issues. We often speak with multiple staff hoping someone responds. Routine Care Plan meetings don’t lead to meaningful changes. Our loved one’s care remains basic and uncustomized. Staff don’t accommodate their limitations

My sister is currently being cared for at Heather Hill. She has been there for almost one year and I have found the staff to be caring and kind. They always respond when I have concerns and they keep me informed of any changes in her condition or care plan. I am most appreciative of the entire staff for their care and concern.

I already be in the facility twice and I love it, the staff is very qualified and competitive they all make me feel like home, I love the food and I meet a lot of residents that now are my friends, I recommended this place with 5 stars , they olso have different places to hang around , I big living room with a big tv, outside you can have fell the fresh air and enjoy with the others residents, Social Service can help you out any time!