HearUSA

The entire process of learning about their products, reading customer reviews, and speaking with live person was easy. Once I selected the type of device I wanted, an appt. Was scheduled near my home for hearing test and fitting. The devices were shipped to me directly. I love the 45 day money back trial period.

I would not recommend HearUSA in Lewes, DE to anyone. In July I stopped by the office to schedule an appointment for new hearing aids and drop off my hearing test and give them my insurance information. The appointment was scheduled for the following week on 7/14/2025. The hearing aid specialist Kylee Gabler was very nice but informed me they hadn't gotten my insurance approval because they were put on hold and didn't have time to wait. I asked why they didn't call me and reschedule if they hadn't gotten approval? She wanted to end the appointment then but I asked if we could at least go over the different types... She agreed and then said they would call me the next week to schedule when they had insurance approval. It is now 8/25/2025 and I have never heard back from them. After

Prompt, courteous service. One of my batteries was dying and then ordered a new one and had it ready to go in a week

Very efficient and attentive, explained everything I think I needed to know clearly and effectively. And was very personable!

Great service! Everything explained very, very well. I felt every question I asked was valid and important! 😁👍👍👍👍👍