Health & Home Care of Erwin

Ryan was the delivery and setup technician who brought my dad’s hospital bed the night he was admitted to hospice at home, and I cannot say enough about him. He arrived after hours without hesitation. The bed itself looked older and far from simple to assemble, especially inside our tiny RV where there was barely space to move. But Ryan handled it all quickly and skillfully. He was absolutely compassionate, incredibly kind, and completely professional from the moment he walked in. He treated my dad with such tenderness and respect, and he treated our entire family the same way. In the middle of an overwhelming and emotional night, his calm, steady presence made all the difference. He carefully showed us how to use every control on the bed and made sure we felt comfortable before he left.

If I could give no stars I truly would. The dispatch people were okay, but let me tell you how DISRESPECTFUL and INCONSIDERATE their on call staff was. Was told we would get a call back with an ETA, no call back, both myself and the hospice company called. I informed dispatch that my 7 year old son will not come into the house because the bed his grandfather passed on is still here in the living room. Finally after the 3rd call, we get a call back. The man on call should absolutely be ashamed of himself and probably take a look at a different job. He stated his name said they’re closed on weekends and HUNG UP. Call wasn’t dropped, he intentionally HUNG UP! “We understand the challenges that come with end-of-life care, which is why we are committed to making the process as smooth as po

HORRIBLE! My Wife's parents were visiting from out of state today and my father in law needed a mask for his machine, the rude jerk of a woman wouldn't even offer to run their insurance telling them it probably wasn't even covered. The woman did this in order to make a cash sale rather than dealing with the insurance which she clearly stated was just a "headache". I will make sure to post reviews about how wicked you are with people and how they should avoid you. This is a small town, just because they are not from here doesn't mean they don't know people that are natives like myself. BTW he is retired navy, it was fully covered, but you couldn’t have cared less. I’m also going to see who to lodge a complaint with about your refusal to even try his insurance since you thought it was such

Terry Paul was amazing. So thoughtful and caring with all of our needs. Arrived urgently as needed. Couldn't have asked for a more caring person in our time of need. Highly recommended.

Luis came by picked up borrowed equipment. He was so nice and polite. I would like to receive my future home care from this company! Thank you, Tammy