Hart Family Eyecare, LLC

Went in for a emergency visit they took me in and they were very kind and helpful. Everyone was great. The new eye doctor there is very nice and I really like her. So glad I went and going back for a full eye exam. Thanks girls.

Tried calling to make an appointment as a new patient (only place in West Plains that takes my insurance) and didn’t realize that I called 30 minutes before they closed. The person who answered my call was very rude and snarky while explaining that they’re currently not accepting new patients. As I was saying thanks for her time and trying to apologize for calling so late she hung up on me.

Have been going there for several years, they used to be so nice and helpful. Not sure what is happening there now, but the staff is not friendly nor helpful, seems to be all new faces. I went in to get a spare contact. The nurse accused me of not having an appointment since 2020. Then when the receptionist said I had an appointment in November 2021 the nurse asked if I showed up for it. She really asked that, right in front of me and others in the waiting room. She found out I did have an appointment last November and I did show up, the issue was her research was wrong. She wanted me to schedule my next appointment before she would look for me a spare contact and said they are scheduling yearly checks for existing patients 8 months out. They didn't have my contacts on hand (like they

The staff was amazing. Best eye exam ever.

I I’m amazed at the care I got for my eyes. Everyone was courteous above and beyond anything I could imagine it was that great. They had the latest technology for everything they needed. It was just that good an then some.