Harris Teeter Pharmacy

I was a long-time Harris Teeter pharmacy customer and spent years at the North Hills store, often walking across the street multiple times a day, and I personally knew the pharmacy staff. I consistently had positive experiences, which is why this incident was so upsetting. I was given the same medication twice and did not receive the medication I was prescribed. When I raised the issue, the situation was handled in a way that made me feel uncomfortable rather than supported. Prescription accuracy and professionalism are critical, and this fell well below the standard I had come to expect.

Fast service and great communication. They keep you updated on the status of your prescription so you don’t have to wait around.

The measure of a good organization is how often mistakes happen and how easy the team makes it to resolve the issues. This place gets 2 stars because mistakes don’t happen too often, but when they do… holy cow. The good: - Not much except they don’t screw up a ton. They don’t go the extra mile, and they’re all dead inside and can’t smile or seem sincere. The bad: - They auto-enroll you in their auto-refill, which isn’t calibrated properly because it refills orders weeks before you should run out of the last one. You aren’t notified of this. - They say they will only keep prescriptions for 2 weeks, but I’ve had scrollings called in that I chose not to fill, and they still had them ready to go a month later. They only call you the day before they put it back, telling you to pick it up by t

They have updated their phone system. It’s nearly impossible to talk to a living person in the pharmacy. Even my doctor spent half a day trying to reach them. Even their app has problems. I don’t get notifications from them when my auto refills are completed. Only notified when they haven’t been picked up saying they have been “restocked”. There ALWAYS seems to be a problem with something at this pharmacy.

Update 03/2018: I've been using the Express lane since they started and it was great at first. Now that it is more popular, the quality of service has declined rapidly. My last 3 orders have been wrong, from missing a few bags of food and a case of water to overcharging me by $15. Original: Very quick service and very helpful every time I go! They are closed from 2-2:30 for lunch in the pharmacy.