Harris Teeter Pharmacy

The most frustrating experience every single time I go to get a medication. I have had four completely different insurance companies that I have tried to use here, all very popular and common insurance companies, and all of my insurances that I have tried to use here, they tell me that they don’t accept it. This last time which was today, they said 1000% they take Blue Cross Blue Shield. I just left and no shocker, they don’t take it like they told me they did. Beyond frustrated is an understatement. Just finished the request to transfer over to a different pharmacy to use for now on. Been using them for years, so I absolutely do not recommend.

Not impressed. I switched pharmacies and so far most of my prescriptions have been delayed. I got a text on 8/26 that one was too early to be filled and would be ready by 8/30. Today is 8/30 and I got an RX delayed text that it wasn’t in stock and had to be ordered. What? I also had an injury and my Dr called in a muscle relaxer. I got a message that it was processing at 4 pm. I went in the next day around noon and it still hadn’t been processed. I had to wait for them to fill it. The staff have been nice, but come on! People need their prescriptions on time!

I have used Harris Teeter pharmacy since they opened. I have only had exceptional service. Love auto refills. Staff and pharmacists have always been friendly and professional. I do not think many professions have to deal with people in the manner that they do. People can be angry about the cost of medication — not their fault. People can be angry about authorizations — not their fault.

Had the best experience today with Kris. She was so friendly and patient! She asked about my dog who I was filling medication for and genuinely seemed to care. Made my day!

The worst customer service I have ever in my life. I never write reviews of places but this pharmacy warrants one big time. Since Ben left, this pharmacy has gone down hill. They never have scripts ready and the customer service, well there are none. They don't care! The techs don't know how to give shots at all. I had the worse bruise on my arm from a shot and I never bruise. I don't think nobody showed her how to give shots. I'm a nurse and she gave my shot to far down on my arm. It should have been on the deltoid. It was horrible, the worse experience I have ever encounter that day. I had to get my doctor to look at my arm bc of the knot it left. Harris teeter customer service if you are reading this you should renew these people jobs and show them the meaning of customer service.