Hand & Stone Massage and Facial Spa

If I could give less than 1 star I would. Can't even get into the place to rate their service. I was gifted 2 gift cards a couple of years ago when they were still LaVida. I tried to book something for my spouse and I recently, but they weren't willing to honor the LaVida gift cards even though the cards were bought in person at their stores around 2 years ago - same locations just now have been acquired by or transitioned into Hand & Stone, but still connected to LaVida. A lot of money wasted. If you've invested any money in gift cards or memberships or any other redeemable products be careful, hopefully their business plans or model doesn't change again, they might not honor the hard earned money you've invested with them if it's not convenient for them or doesn't fit their agenda. Horri

I would give zero stars if I could. A friend purchased a $100 LaVida Massage gift certificate at this location for my birthday. A couple of months later, when I was trying to book an appointment, I learned the location had been bought out by Hand & Stone. My friend called at that time and was told they were still honoring recently purchased LaVida gift certificates. Assuming I had time to use it, as I’ve never heard of a gift certificate expiring. I waited a few more months before booking. When I finally called to schedule, I was told they would not honor the gift certificate. At the end of the day, this means my friend essentially lost $100 for a service that was never provided. The inconsistent information and lack of accountability are extremely disappointing. I would not recommend pu

Took an entire day off of work for a me day, show up to my appointment in Bentonville right at 12:30 for them to tell me they didn’t book me with a person who is qualified to do pre natal care. When I made my appointment I told the receptionist I was pregnant & I filled out all of my paperwork ahead of time stating I was pregnant. I work and live more than 45mins away & planned my entire day around getting this massage. They provided no solutions for me to be seen during my appointment time & now I took a day off of work to run errands, not have any benefit to my mental health. Talk about ruining someone’s day. I will not be back & don't recommend doing business with people who discriminate against pregnant women.

I was pretty anxious about getting a massage. This was seriously such a relaxing and great experience. Marnie was amazing! Very professional, made me comfortable, and an excellent masseuse. The front desk receptionist was super sweet too. I loved the scalp massage and the heated beds and towels. I don’t like to spend money on myself, but I’m already hoping to go back!

Updated review: After my 9 month pregnant wife was upset after her first massage with an incompetent masseuse, the manager offered another massage with their top rated girl Allyson, and my wife said it was incredible! Very knowledgeable about the body and pre-natal massaging. Highly recommend Allyson!