Hamden Eye Associates Pc

My experience with this office has been nothing but perfectly and refreshingly pleasant from the very first call to my last follow up. That’s hard to find these days, but I’ve found it here. Thank you Dr. Conrod and to your front desk staff for being awesome!

I would rate this place a 2 out of 5. The only reason I’m giving it two stars is because the doctor is genuinely very kind and professional. However, the receptionist—specifically the blonde woman with blue eyes and who I believe is from Europe—is consistently with a terrible attitude. I’ve been coming here since the COVID era, and her attitude has not changed in all these years. It’s disappointing to see someone with such poor customer service representing the front desk.

Since my longtime optometrist retired a couple of years ago, I’ve been searching for a replacement that would be as caring and reliable as he was. Dr. Conrod fit the criteria perfectly and I feel that we will have an equally effective doctor patient relationship as I did with my previous doctor. In my search I had gone to a couple of “highly” recommended doctors but all they cared about was their bottom line, rushing through the appointment, displaying annoyance if I asked too many questions, and office staff that were outright rude and unprofessional. Dr. Conrod is knowledgeable, friendly, helpful, and understanding. If you’re looking for a doctor who cares about his patients and their eye care needs and eye health, then this is the place for you.

Doctor Tom Conrod has always been incredibly friendly, professional, and knowledgeable on every check in. He's been my lifelong eye Doctor and I'm incredibly grateful for being in such great hands all these years. Outside of his office, the staff are always helpful and a pleasure to speak with. Can't recommend this office enough to anyone who wants their eyes cared for by a top notch Doctor.

Courteous, professional, and personal. Not only are Dr. Conrod and the entire staff all of these things, but you talk directly to a pleasant person when you call there. No menus, no buttons to push, and no technical glitches that result in abruptly, prematurely ended calls. Dr. Conrod never makes you feel rushed. You get his full attention. And the entire staff is just first rate in every aspect of their service.