GW Primary Care - West End: 2300 M Street

I went to this GW location for about a year. Some of the nurses on the first floor lab were awful at drawing blood and patient care. Nobody greets or helps direct you when you arrive or check in. Everybody seems like they hate working and takes out their frustrations out on patients. On May 14, 2024, morning, I came in for some lab ordered by my PCP, and I could tell the nurse attending to me didn’t want to be at work. It was the worst blood drawn I’ve ever experienced and I’m not scared of needles- she roughly shoved the needle into my vein, I felt my skin “pop” for the first time ever during labs, it was more painful than my past blood drawn, and after I was bleeding more than usual. The next day I woke up with a bruise, which I don’t usually get. The nurse spoke maybe 2 words to me the

Great experience 1:1 with my doctor, but extremely difficult to get in touch with this practice outside of scheduled appointments, and 2+ week delays with receiving available test results. On hold indefinitely when trying to contact.

Love my experience with my physician and his assistants; any past experiences with front desk/reception, including g on the phone, have been pleasant and caring. My only complaint is with the handicapped entrance to this building 1st time, we wandered around the block, to find the eentrance( it's not that obvious) Once inside the handicapped entrance (auto door not work), my helper has quite a time, getting me up and down this ramp like hallway, to get to an elevator, to get us to 5th floor. ( cant even IMAGINE doing this without help!) So, explain to me, how is this "handicapped accessible "? (Just so you can say a person in a wheelchair can access your building, because the front entrance has stairs, and is a no go? Well, this is not much better!)

Excellent experience, very helpful in addressing my concerns and answering my questions.

Excellent experience