Grimes Center

My aunt was recently there for 10 days for rehab they made it as enjoyable and comfortable as it could possibly be. The nurses were attentive they responded quickly to anything you needed the place is very cleaned the floors were cleaned 2 or 3x a week they were very very friendly to the visitors even letting us wait inside for our ride. They did a lot of exercises and rehab overall a fantastic place I would give it 10 stars if I could.

My Dad is at Grimes now, and while the staff have been lovely and communication has been great, I am not sure its the best place for people with Cognitive Decline who are likely to get out of bed. My Dad just had an "Unwitnessed fall" because the beds have low rails and Dad has tried to get out of bed before. It's a little frustrating that there isn't better monitoring and safety to make sure falls hopefully don't happen.

I am writing to formally lodge a complaint of Racial Bias regarding an incident that occurred at the Sister Anne Rehabilitation Center on December 17, 2024, at approximately 4:00 PM. As a six-months-pregnant individual and a school bus driver, I stopped at the facility to request permission to use the restroom. Upon entering, I was greeted by a woman named Melissa, who appeared to be an older caucasian woman, likely in her mid-60s. I explained my situation and politely asked if I may use the restroom due to the urgency of my condition. To my disappointment, Melissa denied my request, stating that I could not use the restroom and explicitly disregarded my pregnancy. When I asked to speak with a supervisor or another staff member, Melissa informed me that everyone else was gone for the day.

If I could give negative stars, I would. My mother is a patient there and this place is the worst. Don't consider doing rehab or anything else here. They do not communicate with any other Yale or Smilow at all. They drop the ball left and right. They don't pay any attention to what's going on with their patients. Messing up their treatments and appointments. Their half witted but fully incompetent staff can't get anything right.

They did not give showers when they were supposed too. Made patient miss appointment. Did not clean patient after they soiled themselves until I hours latter. Called patient lazy for not having energy to do physical therapy. Left patient sitting up 4 hours when they were told to only have patient sit up for 1 hour