Great Lakes Cardiovascular

I was referred to this practice several months ago by my primary. After an initial appt with Dr. Ali, I've sent two follow-up messages through their portal to her/her staff, and nobody has responded to these messages. For reference, one message was sent a month ago, the other, two weeks ago. I've tried calling the practice to speak with someone, and the first time I was on hold for 30 minutes around mid-afternoon (not during their office lunch hour), at which point I had to disconnect because I had to go back to work. I left a message, no call back. The second time is....right now. I've been on hold for 44 minutes (also, not during their lunch hour).They only give you the option to leave a message, but I did that once before, and nobody called. I'll shortly have to disconnect from this c

The care is okay, but I wanted a second opinion elsewhere and they make it very difficult to transfer care because they use a third party company to handle medical records. That third party takes an inexcusably long time- like, weeks- to process record requests and straight up lie to you and say that things will be done when they won't. I don't understand why Great Lakes Cardiology doesn't handle its own medical records, nor why they chose such a bad third party to do it for them. My care has been delayed for a month because they chose to work with this third party instead of handling their own records like every other practice on the planet does. Too bad I can't bill them for emergency room costs since that was my only option left, being unable to see a new doctor.

I saw NP Danielle Sawma , I was impressed ! This lady is very knowledgeable and extremely compassionate/ empathetic. She also knows how to hold a conversation and communicate. When I didn't understand , she explained it to me. Thank you so much for your kindness and authenticity. Great provider and practice.

This guys don’t even deserves one star. Dr John symons electrophysiology sucks. Can’t ever get ahold of this guys. He DON’T listen. I do NOT recommend this guy. Your better off driving to Rochester for a better doctor that listen and answers the home and sends over the right documents to your insurance to have things approved. Take your time out and drive to Rochester this place is a joke!

I received very professional, courteous service from all with whom I interacted. The front desk person was very polite and efficient assisting me, a new patient. The wait to get called in for my vitals was literally less than two minutes followed by about another two minute wait to be seen. That was incredible as was the attention both personnel provided me. They deserve this 5 star review.