Great Expressions Dental Centers - New City

After being a loyal patient at this practice for many years, I was extremely disappointed with my most recent visit and the decline in professionalism and quality of care. I scheduled my appointment specifically with Dr. John Symecko, yet he was not in the office when I arrived. I was never notified in advance, nor was I given the option to reschedule for a day he was available. No one from the office contacted me to ask if I would agree to see another dentist. The appointment began 30 minutes late. While delays can happen, the care I received once I was seen was unacceptable. The dental hygienist failed to take periodontal pocket depth measurements, which is a basic standard of care—especially concerning given my history of needing additional dental treatment. The cleaning itself was ex

I could’ve given them 0 stars if I was able to. Firstly, the lady in the front desk had a terrible attitude and claimed she had called to confirm the appointment or it’ll be canceled but she never called or texted. The dentist that’s in their office doesn’t take our insurance even though our appointment was with Dr John who accepts our insurance but wasn’t in the office. Not to mention the terrible smell the second we walked in, it smelled old and it makes me wonder how the rooms smelled if this was just the smell from when we walked in. I wouldn’t come back.

the office staff was extremely efficient, polite, and patient, they were very helpful in getting me my x-rays emailed to me and explaining the insurance companies non-response. Dentist was very clear and patient and explaining again all the work that needed to be done.

Horrifying experience with dentist John Symecko. I wouldn't recommend him to anyone, let alone someone I cared about. This dentist intentionally harmed me. He first numbed me, despite this, I was still fully aware of what was happening and what he was doing. He stated he was not accepting new patients despite my insurance stating otherwise. He took a sharp tool and scraped my teeth so hard I have scrape marks in my two front teeth. He shoved my tooth to the point that it is now loose. I had not consented in any way to have any of my front teeth worked on and I left with scrape marks and a bite that is now off because of the immense pressure he applied to my teeth. I reached out to the email provided below with no response at all. Why state that you’re happy to help and refuse to respond or

I was in pain, unexpectedly, gum inflammation concerns of infection called New City. They set me up right away and was asked to come right in. Better than my normal location in Monroe, they wanted to give me a week to see me. Unacceptable. I will frequent the New City location. Staff & Dr. were great !!&