Giant Pharmacy

I am still a fairly new customer but I have found Steve and his team to be efficient, helpful, and friendly. Even when I showed up right before closing time today, Steve and his team still took the time to answer my questions and Steve actually filled one of my Rx's quicky that needed an adjustment so that I could leave with it along with the other Rx. It was my fault that I showed up late and they could have easily asked that I return on another day. I left as a happy customer.

A very dependable pharmacy. !ery busy, usually a line but it moves quickly. I have been using the Giant Pharmacy for over thirty years. The pharmacists are very attentive. Today, I paid for my prescription online and chose USPS 2-3 delivery. Michele (spelling?) called to say the delivery app was not working and that she would deliver the prescription after she got off, noting my address was close by. This is above and beyond. She called in the early afternoon to say she was on her way. Many Thanks!

If you can avoid this pharmacy, I would genuinely advise you to do so. I had to drive about 20 minutes out in order to go and pick up my medication refill for my cat. I got the first medication about a month ago, and went in for the refill yesterday. Worst experience of my life. The older man, Mr. Khan, was so condescending, disrespectful, and incredibly rude. The staff could not find my account so they asked him for assistance, I’m assuming he’s either a supervisor or manager of sorts - meaning he should have even more experience and be held to a higher standard to be professional and do his job properly. I told him all the information necessary to find my account, but he could not. I understand there can be problems with the system, maybe someone spelled my name wrong, whatever it may be

Steve Le, the Pharmacy manager, is absolutely the worst manager in the world, he's ignorant, arrogant, disrespectful, condescending, and lazy. I went there tonight, unfortunately, he was working by himself, so there was nobody to rescue me from his offensive attitude. The other pharmacists who work there are incredible; they're knowledgeable, friendly, and human; even the young people who work there as cashiers are great, but he is absolutely horrible. He needs to go back to school and learn customer service 101. I don't know how he ever got to be a manager, because he has no personality or ethics.

I go to this pharmacy to pick up my prescriptions. When I called the pharmacy to ask about my co pay the woman I spoke with was very short with me and impolite. I did not feel respected and I felt that her tone was extremely rude and unsettling. I will be switching my pharmacy location from now on. I am hopeful that this message is seen my employees here and that the way customers are spoken to is improved moving forward, because no one deserves rude treatment and to be spoken to with such negative attitude. I am sorry to have to make this review but I must share my thoughts because I have had multiple unsettling experiences on phone calls with the pharmacist who answered my call. Hope this does not continue for future customers just trying to check on their medication.