Gemma Alger, OD

Disappointing Customer Service Experience I recently visited this optometry office as a walk-in, hoping to schedule an appointment. Unfortunately, the front desk experience left much to be desired. When I inquired about same-day availability, I was told they could accommodate me the following day, which worked perfectly for my schedule. However, when I asked about the appointment process, the staff's demeanor became noticeably unwelcoming. The initial representative responded curtly without any warmth or professionalism. When I asked for clarification on what information was needed, another staff member interjected rudely, essentially repeating what had already been said in an impatient tone. I had to ask multiple times for basic guidance on their booking process, which should have been

Don’t recommend this office to anyone. The lady at the front couldn’t help us after they’re who didn’t give my daughter the correct prescription for her lenses. I came in this morning after getting her glasses fixed and she also refused to give my child a doctors note. The professionalism and way clients are treated is super ugly and not okay.

I just got a new job in Round Rock and every morning I kept seeing a sign for Eye Care. The last two years I’ve had eye exams and then when I got my glasses they weren’t what I needed in strength. Or the frames were too big and fall down my face all day. I wanted to wear contacts but they would hurt all day and my eyes were dry and red. I had LASIK years ago so my distance was fair but my up close for reading I was buying cheap readers at CVS. I had my first appt with Dr Gemma Alger and she changed my life. She did a full exam and then she asked me a lot of questions. I didn’t know there were contacts that you could see far away and up close at the same time. She looked at me like where have you been? No one has told you about these? I said never. She gave me some samples to try for a week

I called to get a prescription refill for my daughter's contacts. She was in daily's and was going to go into monthly wear contacts. We just had an exam 3 months ago and when I called they said she had to go back in for a new exam and insurance would not cover it just so that we could switch from daily's to monthlies. When asked why this was as she has already been fitted for contacts in the last 3 months. She replied because the materials are different. I does not make any sense to me. They were non-compensating. Candy The front office girl gives terrible customer service. a complete rip-off trying to charge you for another exam when you just saw the doctor 3 months prior. When I asked candy why she would need another exam. She said cuz her vision may have changed. No that's not truth. It

I’ve been seeing Dr.Alger since before the pandemic, when she had a different office. Easy to schedule. Fair pricing. VERY clean office. I have always been serviced very quickly, not having to wait long in the waiting room. I feel safe and comfortable under Dr. Alger’s care! Great “bedside” manner. Highly recommend!