Gates Vascular Institute (GVI)

This is to Shannon Gawronski. I would like to express my gratitude for a job well done. Dr.Grosner replaced my aortic valve onFeb 3.The admission personal did great job getting me to surgery on time. After the operation I spent 2+ days in cardiac ICU the RNs,AidsJanitorial and Food Service worked as a team to stabilize and jump start all of my functions.On day 2 1/2 your 2nd floor team rehabbed my vitals and made sure I was ready to go home. I met alt of people I would be proud to call friends. You have everyone under your command to be very proud of. They did their jobs as professionals and were very considerate. Thanks to your professionals. JEFF STOLL

Writing this while waiting for my father to have a very simple test done. His appointment was at noon, it's currently 6:35pm and they haven't even started yet. If you don't have any availability... DONT SCHEDULE PEOPLE. Very simple concept.

My nurses and surgery doctor were excellent. Dr. Ashish Bhatia made sure that I understood to newer procedure to be used for my coronary ablation. One of his nurse practitioners Renee spent good time explaining some of the technical aspects of my upcoming surgery. My nurse in my room, Tamara was easily the best nurse I have ever had in my life. Her level of professionalism and her personal approach showed just how good she really is. Lateefa and Cortland were also better than average. They made sure that I was as comfortable as possible. I was really impressed.

Parking (valet): A+ Facility: A+ Admissions: A+ Nursing Skills & Bedside Manner: A+ Doctors Skills & Bedside Manner: A+ Scheduling: F Arrived at my appointed time at 10am for a 12 noon angiogram. Very impressed with the facility and the nurses, all friendly and everyone knew what they were doing. I was prepared for my procedure quickly, but by 1pm I thought they forgot about me. Finally got into my procedure after 2pm and it lasted about 25 minutes. Afterwards, got a nice private room for rest and observation and was released at 6:15pm. Total time: 8 hours and 15 minutes. One of my fellow patients said he had already been waiting 6 hours for his procedure and one of the nurses explained that long waits were typical. Bottom line: If you’re going to Gates, you’ll be well served, but just men

Yesterday, I had to have a cardiac catheterization done at the GVI. I was notified by my doctor on Thursday that my apt was on Monday, and that I needed to have some tests before I arrived. I was not in Buffalo, and not due to get back until late Friday night. My flight was cancelled and I was not able to get my pre testing done before Monday. I showed up on Monday and everyone was so accommodating. I wasn't in the waiting room for more than 3 minutes before they took me to my room. Within 30 min I had my blood drawn, EKG done, and was ready for my procedure. The staff was invested in the outcome of my test, and showed such empathy. The nurses, nurse practitioner, and doctors made me feel as if I was the only patient that they were taking care of. I cannot thank the wonderful staff