Gastroenterology Associates of Southern California

I want to say that this place made me feel so comfortable. I am not sure why there are so many bad reviews. Yes, the waiting area is tiny, and the receptionist was not nice, even when you're on the phone. But the nurses, the Doctor, and the anesthesia staff were amazing! I was so scared; they made sure I was comfortable and really calmed me down. Amazing staff! Thank you for making my stay amazing! You guys make a difference, trust and believe!

Had high hopes going here as it was the doctor listed on my discharge papers so there was initial trust. So many red flags as soon as I walked into this dingy sketchy Encino clinic. Suite LL was more of a basement than a lower lobby TBH. I was trying to process how this was actually a place I would seek any kind of care. The entire office, from the waiting area to the exam rooms were so unwelcoming. I was expecting to see Dr. Zargar but was seen by a NP who had minimal bedside manner and just didn’t make me feel comfortable in her care. My intuition was on high alert here and it was telling me to not trust this place. I left feeling defeated as I really wanted to get my questions answered after being discharged from the hospital about a month ago but it was just a waste of time. I would ad

I have not got far in the process after being referred to this office. There appointments, including tele-health calls for a simple intake survey, are booked a couple months out. We made an appointment for 1:00pm. I recieved the call at 12:54pm. I asked the caller to call me back at 1:00pm as I was at work and could not punch out yet. She responded with an annoyed tone and told me she would have to call back later. I stated this was terrible customer service, I had changed my lunch to accommodate their poor procedural practices and lack of availability. I told her that I may cancel this appointment all together if I didn't hear back at my scheduled time. Frankly, with the attitude and experience with this office, I didn't expect a call back. When she did call back she explained that they a

First, I tried to make appointment over the phone ,they asked weird questions about my tattoos and drugs addiction (not sure how it's relates to gastroenterology )and said that I could only have appointment over the phone . I declined the offer and hung up on them because I lived in apartment complex and don't want to screaming over the phone so my neighbors could hear everything about my addiction or about my butt tattoos . Then I made appointment myself on their website . On day of appointment showed up to office and receptionist told me that I don't have appointment . I asked if I could be schedule . She said '' No '' . appointments only could be schedule over the phone . Why then she seating in office ?! So, it only cost me about 30 minutes drive on Lyft , charge to my medical insura

The worst call center, they did not know how to do there Job and because of that my scheduled appointment was cancelled. An appointment that I had 3 months in advance. Joe A the new patient scheduler started raising his voice and interrupted me plenty of times , he didn't want to help me or give me all the information I needed. He kept switching up his side of the story on why things weren't being handled, everything he said wasn't constant which made me believe he was lying. He said everything was documented yet said he couldn't find some documentations, he said the office manager would call me back and lied to me. He gave me the name of Cesar which is a supervisor. Beatrice A told me he wasn't the office manager that he carried the same position as Beatrice. Beatrice is also the supervis