Franklin Square Pharmacy

I am very happy with the service I receive when going to this pharmacy. They always strive to accommodate me with all of my prescriptions. I trust the pharmacists that work here and I feel safe asking them pertinent questions. The pharmacists are warm and many know us customers by name. They always greet me with a smile. I love going to a small pharmacy over the big chains who treat you like a number and let the computer answer the phone instead of a person.

Very friendly service. They always anticipate and have on hand what you need. Like maintenance prescriptions

This used to be the best pharmacy in the area. Staff were amazing and prescriptions were always ready before you even arrived. Pharmacist's genuinely cared. They once even covered a flu shot for my father when he had a problem with his insurance. Since new ownership took over it's been one thing after another. The biggest issue seems to be communication. A few times now, a family member or I had called in a refill only to find when I come in, they have no record of the refill request. Other times, I've spoken to the pharmacist confirming prescriptions are received and filled, only to find staff running to get them filled once I come in. It's extremely disappointing to see a once wonderful pharmacy go down hill so fast. I tried to give the new ownership a chance but they still haven't gott

Unhelpful and incompetent. My elderly father needed medication ASAP. They claimed they never got it. Waited overnight. Doctors office had to call after we called pharmacy 3 times. Doctors office says yes they got it when they were supposed to. The pharmacy told me they couldn’t help and call the doctors office to follow up because they didn’t receive prescription?? What? When there was the mom and pop pharmacy on meachem Ave, they went above and beyond to help genuinely. They would call our doctors to figure it out. Even CVS pharmacy is more helpful than them and that’s not even saying much.

If I could give this place 0 stars.. I would. Dirty, gloomy and overall a mess. I've been using that pharmacy for years and since the ownership switched it's been downhill since. I went in a week ago, to pick up some meds and the attitude I got from a woman at the register was diabolical. No courtesy toward customers and looked like she hated her job. After this foul treatment I demanded my scripts be changed to a different pharmacy. The one where the OG FSP guy owns. The square! The service and treatment is so much better as-well as bright lighting and cleanliness. This place is done.