Frankfort Regional Medical Center

I was very pleased with my experience at the Surgical Center. Registration was quick and easy. The pre-op and recovery room nurses were fantastic. All staff went out of their way to keep myself amd my husband informed as well as keep me comfortable. I have not ever been a fan of Frankfort Regional but in the last couple of years they have really impressed me with their improvement in care. Not sure what changed, but it's working.

I had a colonoscopy at FRMC on November 11, 2025. I was scheduled to arrive at 8:30 a.m. and within 10 minutes, I was back in the preparation area, getting ready for the procedure. Before the procedure, the anesthesiologist came in and explained the sedation process, which was appreciated. When I was wheeled into the procedure room, the staff was pleasant and even smiled when I cracked a few poor jokes to ease my anxiety (I hate being put to sleep). The procedure itself was about 20 minutes long, and was painless as I was sedated and unaware of anything. I was in recovery for approximately 30 minutes and home by 10:30 a.m. All of the staff I met was polite and extremely considerate. None of us like to have a colonoscopy performed, but if it's necessary, schedule yours at FRMC. Good,

I live in the Lexington area and learned that I needed to come to Frankfort for a VIRTUAL COLONOSCOPY. I received both text messages and voicemail giving me a phone number to call to schedule my virtual colonoscopy. When I called that number-- several times, as it turned out-- I was told that I could not call and schedule my colonoscopy, that it had to be scheduled by my doctor's office. Not true. I called at least six times, had dropped calls and was switched to at least three different numbers. I was told, variously, that I was not on the schedule, that I was already scheduled (!), and that I could not schedule my colonoscopy. It took over a week for me to get it scheduled, calling at different times and speaking with quite a few people who were kind, but unaware of how to help me. I

I ended up in the ER last night for an infection I’ve been dealing with for a month. After seeing several doctors, I often felt like my situation was just being passed from one person to the next. When the infection started to spread, I finally went in — and I’m so grateful that Dr. Webb was the one who saw me. He was incredibly kind, knowledgeable, and compassionate. For the first time, I felt like someone was truly taking my concerns seriously instead of pushing them along. You can just tell when a doctor or nurse is genuinely meant for this profession, and Dr. Webb is absolutely one of those people. He is a wonderful asset to FRMC. Thank you, Dr. Webb, for making me feel seen, heard, and genuinely cared for.

Worst experience of my entire life. Went into the hospital to receive care for a possible ruptured cyst or ovarian torsion. I was in severe pain and was crying out begging for help. I had two rounds of patients in the waiting room all go before me, one said they were just in there for a runny nose. I waited 2 hrs and that was just to get registered. They moved me into a different area where they would not communicate anything to me. The entire time no one had communicated to me. I had my boyfriend who was with me go up to nurses multiple times to say that I needed help asap and was in severe pain. Even had other patients confused on why I wasn’t being helped. I begged and pleaded for help just for it to have called upon deaf ears. Not a single person talked to me the entire time. I was tir