Fossil Creek Vision Clinic

On 10/11/2025 I made an appointment for my annual eye exam via Fossil Creek Vision Clinic online website for 10/30/2025. This newer location isn't staffed or operated as detailed as the old Beach location. With Dr. Spivey being the only optometrists the wait can be extreme. Meghan and Jennifer wrongly verified my insurance for the contacts exam. With charging me an out-of-pocket $90 payment and was informed that my contacts will be available within 2 weeks. Verifying with my insurance provider to question why I made an out-of-pocket payment for the amount. The representative informed me that Fossil Creek had the incorrect plan of benefits for me. Calling back to inform Jennifer at Fossil Creek she stated she went by what her office manager, Meghan told her. Informing her that my exam payme

Over 7 weeks since I paid in full for my prescription sunglasses. Amanda is useless. Dr. Spivey is clueless. No communication. And, no Dr. Spivey, your supply chain issues are not because of Covid. It is 2025! Maybe get rid of Amanda and hire someone who can do the job AND care about the patients.

I have an autistic son that Dr. Spivey and his team were fantastic with. It took several appointments to get a full vision exam on him but they were extremely patient and really made my son feel comfortable in their office. We drive 2.5 hours to come to this clinic and its well worth the drive. Highly recommend!

I've been coming to Dr Spivey for years. I've always noticed that the clinic is clean, the employees are quite helpful, and usually I'm in and out with very little wait. He is very upfront with what is going on with your eyes and vision and does not seem to rush you through the process. You feel like family instead of a member of an assembly line. He explains the whole process and why he is doing what he is doing. You can tell that he really does care about you as a patient. I'll keep coming back to Fossil Creek Vision.

I had appt at 2:30, i got there around 2:20, there was one patient picking out frames. At 3:15 i asked how much longer, they said there were two still in the back, and then it would be my turn. I canceled and left. I understand maybe 15 minutes but not 45 to an hour wait.