Fishbaugh Family Eye Care

Had my eyes examined by Dr Fishbaugh himself at the St. Henry office and felt rushed during my exam. And then a week later, I received my glasses and my prescription is definitely off. Sucks.... I've never had this problem when the lady optometrist used to work there.

This office is horrible and all the staff are rude. HANDS DOWN the worst office I have ever been to in my life. They are not flexible with scheduling and they do not try to accommodate patients.They lied to my insurance and tried to get my insurance to pay for a contact class that my daughter never even took. When trying to speak to the office manage, Alexis, she was completely unprofessional and rude. Save your time and money and go to a friendly eye doctor's office-one that actually cares about you and your family and not just about making money.

Usually I love this office: We’ve been patients & customers for years. The staff has been great, communication was great. However, recently that has all changed. Over the past few weeks I have tried calling them, and they don’t answer (even during business hours, which ok maybe every single person is busy (even through they have a receptionist at the front desk at all times and usually 1 or 2 other girls) sitting there as well; so I leave a voicemail; and never get return calls. On the answering machine it states you can make appointments as well as send questions online at their web address - I’ve done that as well, 3 times for different things. Never a response. And then today: they sent me a confirmation text at 10:00am for a reminder of my appointment at 10:30 and my sons at 11. I p

They are always so nice and try to work around my schedule. Have never had a bad experience before.

My daughter came down with conjunctivitis yesterday and noticed it when I picked her up. So I decided to call quick to get an appointment scheduled for the next day if possible. They actually told me to come in quick, even tho they were going to be closing soon , and I’m so grateful and appreciative for it. I have been going here for years and love it! I have never had problems with getting in and they have great customer service. Definitely would recommend to anyone! I think they have a great team and I just wanted to thank them!