First Care Bossier

I've spoken with the billing department several times about getting numerous messages and emails about my account being due but when I call (they use a third party billing, guess they can't afford the certificates so they outsource to India) I get the runaround. It's not my account, it's my son's, and his father pays for the insurance and medical billing as per our custody agreement. I've spoken to the third party department, I've called the local business, and the father of my son has gone in person several times to resolve this issue. Today however, when I called the business I was transfered to Rick (billing management) and was met with a rude, curt man who proceeded to blame me and my insurance. He denied any wrongdoing and said he's herd of my account before (like it's some notorious

My daughter and I arrived at 3:52 and were checked in. We were called back around 4:40. When I was telling the nurse about my daughter’s symptoms she said “oh, it’s too late to do a flu test. We are closing early.” I told her that was the whole reason we came because my daughter was not feeling well and if they were refusing to test her then we would leave. This is before she took my daughter’s vitals or anything. I went to the front desk to get my copay refunded since I was not getting any care. They said I would not be charged. I wanted something in writing stating my card was refunded or not charged. Another nurse overhead and called me back again. The doctor only stayed 2 seconds in the room with me and my daughter. She did not listen to my concerns and wanted to prescribe cough medici

Visited this facility on a Saturday after my husband cut his hand on a very sharp knife. Not knowing they closed at 4 pm, we arrived at 3:20 pm, a 2 minute drive from our house. Not sure how many people were in the back, but there was 1 person in the waiting room and 1 person came in behind us. A nurse , I presume, could have been a doctor, came to the waiting room to look at his hand and made it seem like we were an inconvenience and they would try to get us in. Not one word was spoken to anyone else about being able to be seen. My husband figured if they did get him in the back they would 'mistreat' him and do a half-ass job because her dared to need help so close to them closing. I understand people wanting to get off on time, but these are so-called medical professionals who made someo

The doctor saw me for a total of 3 minutes. She peaked and my throat and listened to my heart. Claimed it was an infection and the vomiting was due to a virus. Rather quick assumption for a mere 3 minutes and minimal examination. It was clear she was ready to go, disregarded my opinion/desired plan of treatment because I suppose she didn't want to spend any time hearing it. I wore my reaction on my face and it was not enough for her to take a moment to assess. Ridiculous.

Service was quick but the people that dealt with us from the start to the end were RUDE! Why choose a job in health care when you can’t have a proper attitude? Never going there again, waste of my time and money! Also when we were told what was wrong and how it was a “medical emergency” we went to the ER and the nurse looked at us like we were stupid because whatever they diagnosed us with wasn’t even true, so now we have a different issue smh.