Family First Urgent Care

I am new to the AV area and needed an urgent care asap , came across this urgent care and couldn’t be happier the girls in the front desk were very pleasant and helpful, the wait was so fast I was in and out before I knew it! The PA was very knowledgeable and kind. I will definitely be recommending this urgent care to everyone and will be coming back for any urgent care needs.

I am unable to give no stars - that is what I would give this clinic. I booked my first appointment over the phone, specifiying the reason for my visit. The receptionist who took my call assured me that the NP would be able to address my concern. I filled in all of the paperwork previsit. I arrived at the clinic and was seen by some sort of screening nurse, where, again, I detailed the reason for my visit. The NP entered the room and asked my diagnosis??? She was unable to help me, and wanted to waste more of my time explaining the incompetence of this clinic. They 'offered' to refund my copay. I wasted days and hours of my time with this place. Avoid!

I am so very happy to be having these wonderful people to be my new healthcare home. Everything goes smoothly. They manage the patients visits well, without having to wait long. They are very thorough and respectful throughout the visit. They are willing to talk and explain and answer your questions. Also, it is easy to contact the right person. That alone is worth its weight in gold.

Dr Susan Nasser and her incredible staff are absolutely the best! I went to her instead of the urgent care when I injured my hip. I am so glad I did. They took great care of me. Now they are helping me navigate the next steps with surgery. I was so overwhelmed until I had my follow up. They made me feel like everything will be ok. I would recommend the entire Family First medical staff to everyone! Thank you for treating me like a person not just a number.

This was the only place that was willing to figure out what was wrong with me. I went to the Dr.s for years and they brushed me off. Said I was depressed, had nothing wrong. Dr. Peter Zang or Chang. I forget his last name its been 3 years since I've seen him, but he tried. It took him a little bit to figure it out. He finally discovered I had an underactive thyroid. He put me on medication, but he wasn't specialized in that area so he referred me to an endocrinologist. I ended up having hashimotos disease, and while I still have bad days, my quality have life has changed now that I know what's wrong and could make the changes to my diet and take the right medication. My disease was pretty bad, my antibodies were out of control. I couldn't imagine where I would be if I was never diagnosed.