eyecarecenter Burke Mill

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 🚨‼️STOP‼️🚨‼️WARNIN‼️🚨 ​"I feel it is necessary to warn others about my experience at this Burke Mill location. It feels like the priority here is profit over patient well-being. Despite my 27-year history with this provider at their Peters Creek location, the service I received at this Burke Mill office was unprofessional, unethical, and intentionally obstructive. ​The process was a month-long run-around. I would receive notifications that my glasses were ready, only to be told by the store to 'ignore the notifications' and wait for their personal call. When I did pick them up, the receipt I was given listed 'two prescription lenses,' even though the doctor’s order was for one prescription lens and one balancer. When I asked about this discrepancy, the manager claimed ignoranc

The entire experience was top notch from the receptionist to the agent that checked me out. The intake lady really knows her job and she was very personable. The doctor was stellar. Her recommendations were the best that I received in the last month. I’ve already told my daughter to schedule an appointment.

This place is very hard to get on the phone, and they don't follow up when messages are left. It took me 4 days of multiple calls and 2 unanswered messages to get an actual person to speak to, to ask if my glasses were in because I had not had a call back as I was told I'd get. The desk person was incredibly friendly at my visit, but the desk person who answered the phone in the past as well as today was short with me and rude. It costs nothing to be polite. My glasses were made incorrectly at the lab and the tech was helpful about getting that sorted out and sent back. That was last month and I'm still waiting for new glasses several weeks later. The doc was great and the person who helped me out with buying glasses was very good too. This location is fairly new and I think that's the pr

Dr. Luu was terrific. Her exam was thorough and she gave solid advice on diabetic care and my eyes. Where the whole thing went off the rails for me was the attitude of the front desk staff and the back and forth conversations between staff. I felt like I was interrupting them. I ended up buying my glasses elsewhere.

I received FANTASTIC care from Dr. Luu and Dynasty! The entire staff were so warm and welcoming. They engaged with me throughout my entire visit with pleasant conversation and problem resolution!