Eyecare Professionals of Western NY, now part of MyEyeDr.

Absolutely do not purchase anything here. They do not stand behind their products. I've worn glasses since the 3rd grade and never had an issue. My first purchase here were junk within 2 years. They said it was called "crazing" from the lenses getting too hot, I wear them all the time except when I sleep! I've never had this happen before and I would strongly recommend shopping somewhere else. The only thing good here is Dr Downing.

Been a patient for several years. I love my Dr. - he is terrific. But things just aren't the same. Since they got bought by MyEyeDr, the level of service has gone down. I got rushed through my appointment and rushed through my fitting. They didnt have the lenses I wanted . I had varilux XR and wanted the same . She LIED and told me they dont make them anymore so i would buy what the sell. I had a horrible experience - Extra lenses were in my case and when I asked if I had the right lenses she was super nasty about it. I got my glasses and the image felt "misaligned" like my eyese were crossed. I tried explaining this but the optometry manager was very nasty and told me to start again tomorrow after sleeping. So I did. I had a MASSIVE headache and was dizzy and nauseous for

I chose my frames in a hurry after my eye exam, and didn't like them once I got them. They have a 30 day exchange policy, so I went back and picked out frames I really love. I'm so grateful that they offer an exchange. Thomas was so helpful and kind, and helped me narrow my choices down to the perfect pair of glasses. Dr. Downey is great, too. Really happy with this office. Thanks so much! 🤓👍🏻

Arrived at an appointment that was made a year ago to be told my appointment was canceled due to the Dr I have been seeing was no longer with the practice. I did not receive any documentation, phone call informing me of this change. I explained to the receptionist I have text messages and emails regarding my appointments. I’m very disappointed how the receptionist responded to the entire situation. Needless to say I was not seen and have no appointment scheduled. No apology what so ever given and a very nonchalant and dismissive attitude.

I took appt for contact lens wearing training for my teen for the 1st time. Doctor told me appt will be for 45mins to 1 hr similarly when I took the appt on the phone receptionist said the same. But when we went for 1st trial person who is helping (i donot have his name) told us it's for 20 mins and initially he gave some information and then kept telling us I have to go out and attend other customers . I am very disappointed with the service.Its difficult for teenagers to try lens 1st time. I was expecting training will be handled patiently. My teen was unable to use lens so we took another appt. Williamsville office is away from us so we told receptionist to change it to Lancaster. She told me we will transfer the lens and we will keep the same time appt at Lancaster office. I confirmed