Eyecare East , PLLC

Extremely Disappointing Customer Service We’ve been patients with this eyecare provider for several years and have consistently purchased glasses for our entire family. Unfortunately, over the past year, the level of customer service has declined to the point that we are actively looking for a new provider. While waiting for a contact lens order to arrive, I called to request sample contacts for my high school son who ran out. The front desk staff immediately asked whether I had ordered contacts through them. When I explained that I found a better price at Costco, I was told it was “against their policy” to provide samples unless contacts were ordered directly through their office. Despite explaining our long-standing relationship and history of purchasing glasses and even contacts for o

Needed an eye exam short notice before an important medical appointment. Dr Haba did my exam and was able to get me lenses cut short notice before permanent ones came. Super knowledgeable and helpful. Great customer service. Will not go anywhere else for optometrist.

Eyecare East was the best experience I have ever had when going to the eye doctor. From the moment I walked in the door I was met with smiles and amazing customer service. Dr. Paul Mormon was very personable and informative making sure all my questions were answered. Samantha and Dana both made sure to go over insurance coverage and costs during the process of picking out contacts and glasses and made sure I was satisfied with my choices prior to leaving. I can’t say enough great things and will be referring anyone I can.

Saw Dr Haba, super nice guy. Was in and out quickly, didn’t wait in the lobby very long at all. Nice people working here, and were all professional. The office was also very communicative on whether or not the office was open due to bad ice and cold weather. I recommend this office for all your eye care needs. I have been wearing the same contacts for multiple years and Dr Haba recommended I try out another similar pair, and they cost about half what the others do. He was correct and has saved me a considerable amount of money when I need to purchase contacts. Thanks again Eyecare East and Dr. Haba!

I have been a patient of Dr. Mormon and Dr. Habba for at least 10 years. The doctors are great, the staff not so much. When a contact order prescription request was mistakenly denied, I called to find out why and was told that they didn’t “do that”( send a Rx to a third party for filling), they did “do that” as long as I have been getting my eye exams there. When I called again to get my Rx sent to me so I could do it myself, I was then told they fixed it without contacting me, by this time Walgreens had canceled the order. When I asked to talk to this person that fixed it, i was told I couldn’t because they were short handed. I then expressed my frustration with the process and said that the information had all been wrong that I was given, since I had been a patient for so long, I was to