Eye Florida

Horrible front desk management. Made an appointment that was confirmed at this location and was emailed that it was rescheduled to their St.cloud location with less than an hour notice, no phone call at all. Rescheduled the appointment to today and again was confirmed and I even checked in online with my insurance information but was told when I got here that because they didn’t have my insurance that they never confirmed it. They have no sense of urgency or care for people’s time. The worst part is the doctor could be amazing And help not only myself but others as well, seeing how I’m not the only one that’s had problem with the front staff I feel a lot of people are not getting the help that they need because of this problem.

THIS PLACE IS A MESS! The sense of urgency is non-existent. They never answer the phone, sends you to VM but no one gets back to you, which quite frustrating but even worse if they send you the incorrect bill and you actually do NEED to follow up. I needed to get my insurance involved after calling many times and having to drive their twice during their office hours but no sight of anyone there. I guess they just simply up and go home an hour or 2 early if there is no appointments? Even when their posted hours on the door say otherwise. And well, don't get me started about the actual doctor. Dr. Flores looked and acted like he was forced to be there. Had no clue how to diagnose me and was bothered by my questions. I ended up sticking to my old prescription.

Came here because this provider was on my insurance. Appointment as right at 2pm. I was on time. Came in and the room was pretty crowded. Waited in the lobby for 40 minutes before the receptionist even said they were running behind for appointments. One of the receptionists is an older lady and she has the dullest personality. Finally brought back for work up almost a hour after appointment time. Received a work up but still waited for the doc another 15 mins. Waited over 2 hours. First appointment n last appointment at this place.

Had an appointment for 3pm. At 3:26pm went to front desk to ask what e was the hold up. Waited another 5 minutes. When I walked into the office it was totally empty, so I didn't understand why the long wait. Also, try to tell the front desk person that my medical insurance co-pay was $30.00, she kept telling me it was $10.00. I kept telling her that $10.00 was for VSP eye exam. I know I will be getting a bill. I just gave up and pay the $10.00 knowing that I will get a bill in the future. Overall not very pleased with the experience. Between the billing and the wait time , it was disappointing. 2 stars because at least Dr. Flores was pleasant and professional.

I am really happy with this Optomologist. The office is so nice an inviting. I was impressed with the receptionists professionalism and The doctors assistant. The receptionist acknowledged my existence and asked very politely to give her a moment while she finished up with a person that she was working with. ( This is really BIG to me , being a customer service manager for over 15 years and living it! Nowadays professional offices need customer service training badly! So sad) forget the doctor, if the staff is pleasant and professional that is a cure for whatever illness! Keep up the good work guys. I will in my next review mention your names. I did not have them this time around. You need to be recognized! And thank you!