Eye Care - Saratoga Hospital

Terrible checkin system. “ go to a desk with a green light.”. When I arrived, there was only one desk with a green light, and there was already a client there. There were several clients standing around. At desk five, the woman was extremely rude to me and a few others when inquiring who should go next amongst ourselves( clients). When I shared with the rude checkin woman that there were several of us, she just indicated that there were clear instructions posted. The system is not working as they were five of us standing around with no green lights, and no one knew who was next. The woman proceeded to just downright argue with me that the system worked All around were shocked by her performance. The system clearly did not work. Other than the obnoxious check in process and stress it create

This was once a great practice when Dr Yepes was alone there but since taking in the two female doctors they just don't care.I called this morning after having gone through a full day of a very blood red eye and discharge.I called and they gave me the number of an emergency doctor he was off today so I called back and the person I spoke with said she would speak to dr Hue who never called back still sitting here on a Friday afternoon very unprofessional from reception staff to all the doctors

A while ago, I came here after feeling very pressured at a nearby location to get the Mirena IUD - being told that it would be "perfect" for me. I was told that it was being suggested for me specifically because I am transgender. I had the Mirena IUD inserted and a Pap Smear done while under general anesthesia. When I woke up, I was in so much agonizing pain that I compared it to an event that happened when I was a child. This event was very traumatic and sexual in nature. The two staff members who were present when I immediately woke up were rude regarding this. I was asked questions such as "how would you even know what that feels like" and further details regarding the event as I was laughed at. I think that it is possible that they thought I was making it up due to the effects of the

I have always been treated respectively by the Staff & the Highest Respectful Dr. Yepes. They all explain in detail every step they are following through on and answer my questions fully.

Stopped in this morning lady at the front desk was so rude and nasty attitude