Express Medicine Urgent Care

Pleasanton, CA · Urgent care center

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Pleasanton
#40
of 174 doctors
City Percentile
34%
rating percentile
Address
Express Medicine Urgent Care, 5700 Stoneridge Mall Rd suite 100, Pleasanton, CA 94588
Phone
(925) 915-9530
Status
Closed · Opens 10 AM

Express Medicine Urgent Care is a doctor located in Pleasanton, CA. It is one of 174 doctors listed in Pleasanton. Its 3.1-star rating is slightly below the Pleasanton city average of 4.5 stars. There are 3 photos associated with this location.

Hours

Saturday10 AM–4 PM
SundayClosed
Monday9 AM–6 PM
Tuesday9 AM–6 PM
Wednesday9 AM–6 PM
Thursday9 AM–6 PM
Friday9 AM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Gocha Soziashvili · Dec 2025

I tried calling the clinic multiple times, but the automated system keeps disconnecting my calls. When I came to the clinic in person, I was told I have to call by phone and they wouldn’t let me in. When I called again, the same thing happened. This feels very disrespectful and unacceptable.

★☆☆☆☆ 1.0 Sheree B · Jan 2022

I had an ear infection in my left ear that caused me severe pain. I chose to visit this urgent care first thing. When I got there, doctor prescribed eye drops for an ear infection, because apparently it's cheaper and would still work. I was told I would feel better in 3 days or so. The wait was so short and the front desk staff was so nice that I was under the impression that I was dealing a knowledgeable doctor, so tried the eye drops. 3 days later not only did my pain get worse, I also lost hearing in the infected ear. When I went to a hospital with a different doctor I was told that the eye drops prescribed by Dr. Chao Sun caused hearing loss by creating a fluid buildup that completely blocked my ear canal. I paid $179 for a doctors visit just to be prescribed the wrong medicine, suffer

★★★★★ 5.0 Cathi Nordberg-Rosas · Jan 2025

I love the Dr and the ladies in the office are great. You never have to wait long on appointments. I've been coming here for probably 10 years.

★☆☆☆☆ 1.0 Tara Bailey · Feb 2023

I was referred to dr. Chao Sun, by workers compensation. I had one of the worst experiences ever visiting this doctor. I DO NOT RECOMMEND THIS DOCTOR’s OFFICE! I departed feeling confused and personally and emotionally violated. At the beginning of my appointment he mumbled out that he didn't think he would be able to help me. I didn't understand so I continued with the appointment. This so called doctor taunted me, he was disrespectful, and he left the exam door open for my entire appointment, and other patients heard EVERYTHING! He had the audacity to tell me that he didn't believe that I hit my head when I fell at work, he said that it was very unlikely, so he was basically calling me a liar. Even though I've previously been diagnosed with a concussion, he said that I didn't have a con

★★★★★ 5.0 Sandra Chen · Jul 2024

Our family has been visiting the clinic for many years. The lady at the front desk was very kind and friendly, and the Dr. Sun was always professional and helpful providing in time medical care.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Restroom ✓ Appointment Required ✓ Debit Cards ✓ Nfc Mobile Payments

Services

Urgent care centerEmergency care serviceMedical clinic

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This listing is informational. Contact the business directly to verify credentials, services, and availability.