Exer Urgent Care - West Hollywood - La Brea Ave

The person I thought was a doctor wasn't actually a doctor. They are a PA?! The nurse touched everything including doors, drawers and medical devices with their gloves on cross-contaminating the entire room. I had to ask them to Don a fresh pair of gloves before touching me. There are footprints on the wall near the ceiling. The air conditioning registers in the ceiling need to be dusted for sure, there's tons of fuzz and build up on them, and what appears to be black mold or dirt(?) on the air conditioning register in the ceiling as well. There are stains on the ceiling tile, and overall, this place is just dirty. It was much better w/ Dr Van Tassel.

The members of the staff were all polite and professional. The Dr. came up with an option to try to solve my medical issue and it worked perfectly. I was fortunate to come on a day and at a time when there was a very short wait. The location was convenient, the hours worked with my schedule and there was ample parking. I would recommend this Urgent Care to anyone that is in need of quick and efficient medical care. I’m thankful that such a well managed office is readily available. Thank you!!!

Great experience overall. I was greeted right away and waited less than 10 minutes to be seen. Came in for acute knee pain and was treated by NP Caleb, who provided exactly what I needed for relief. As a healthcare professional myself, I really appreciated the efficiency and quality of care. I went around 7:30 PM when it wasn’t too busy, which may have helped, but I would definitely recommend this clinic for urgent medical needs.

Everyone was amazing. The receptionist and Dr. Brackin was amazing. I even got a call back from the doctor the next day that after a sample test result, he was able to re-adjust my meds right over the phone…very attentive. Much appreciated to everyone involved.

I’ve been a few times. Waited an hour in the exam room. Then received a bill—despite my insurance being accepted. So confused. Trying to get a hold of someone but cannot get a live person and am on hold for very long periods of time. Get texts every day reminding me to pay but can’t get a hold of anyone but AI Maya! Would be great if someone from the office can reply here so we can get this sorted out. I’ve tried multiple times!