Emerson Health Primary Care Groton

Just got off the phone with one of there receptionist after about a 5 minute wait. The woman I talked to was very short, you could tell she was busy or already agitated as her tone was very unpleasant. My call was very rushed with no assistance offered and then I was hung up on.

I cannot say enough good things about Dr. Russo. She is so kind and compassionate, all while providing truly exceptional care. She heard me out about my health concerns, walked me through some medication adjustments, and offered referrals for additional care. I recommend her to everyone I can.

Their customer billing service is simply terrible. Last year November I visited my PCP for annual physical. They marked it as regular office visit mistakenly and billed me for a copayment associated with a regular office visit. I explained the dispute but they won't fix it. According to their record, I have follow up appointments of my annual physical but annual physical never happened. This is unfair and unethical practice.

I see Dr. Heisner, I've been using him as my PCP for the last 5 years, and I would say my experience here has been really good. I like their new facility, Dr. H. (and Goodman and their staff) has always been on the whole, really upbeat and helpful. I'm unsure why everyone else has rated so low, because I've never had an experience here that would rate a 1 or 2.

I have always experienced okay care here (never great care, but never so badly that I would find a new provider). I can say my assigned PCP was Dr. Christiansen, but I never enjoyed seeing her for my appointments because she just came across as uncaring and not very thorough. As a result, I would see NPs whom usually had a better bedside manner. However, towards the end of my time in the practice, I was misdiagnosed, by one of the NPs on one of my appointments and I had to return again to see a different NP and pay another copay a week later to get a correct diagnosis and correct medications. Thankfully, nothing life threatening, but I was disappointed that I was misdiagnosed on first visit especially since all the symptoms were very present/visible. This experienced happened towards the e