Ellis Medicine Primary Care at Mohawk Harbor

Love my PCP wonderful doctor but the phone worker Robert is lazy and refuses to answer the phones constantly putting people on hold for 20 minutes at a time, then when I call again he asked how I can be helped only to put me on hold again for no reason only to be told you went to LUNCH. I get that you don’t wanna do your job but you get paid to do it. Do it properly.

I just wanted to write a quick review, for anyone looking for a provider who REALLY listens to you and takes your thoughts/feelings into consideration. Dr. Savla at the Mohawk Harbor office is that doctor and I could not recommend him more. He truly listens, educates you, and takes the time to get to know you. I recently switched my Mother over to him and she too loves him.

Primary care here is excellent. Front desk is always patient and helpful.

I always used to love this practice and felt very comfortable there but my most recent appointment will most likely result in me never coming back. the front desk girls have zero compassion and understanding for mental health and panic attacks. I also filled out a survey which better explains my situation on a personal level but I thought a public review was needed as I dont want anyone else to come here seeking mental or emotional assistance because the lack of compassion and the embarrassment caused by the treatment I recieved there could be make it or break it for some people. my NP is great though, this is nothing bad against stella. shes a great addition there.

I was trying to call this morning to see when my appointment is since it was booked months ago. I was also hoping to see if there was any earlier openings. I'm currently suffering in pain in my shoulder from impingement syndrome and in order to get my physical therapy and to continue following up with an orthopedic I need a referral. I no longer have a primary care provider cuz my previous primary care provider will not do this because she's not in network with my insurance provider and that's who needs the referral So here it is almost 8:15 am and every time I call this number it says the office is closed when clearly it says they open at 8:00. As a healthcare provider, you should be making sure your employees are ready, willing, and able to assist patients at 8:00 a.m. when the office o