Eastern Dermatology

My appointment went very well and I feel that Dr Mizelle is very knowledgeable and friendly in his position. His staff seem very happy and there were good vibes. I do have to be honest though, pay very close attention to your charges. The financial person at the front desk, upon checkout, authorized a much larger amount to be withdrawn from my checking account than I had agreed to on this transaction "error", as she, M, called it. She assured that me that she had refunded the overcharge, yet my bank shows no record of a refund of any kind. I do not like pointing fingers, yet I cannot help but believe that she took advantage of my personal finances in order to make herself look helpful to the company in collecting debts. To, M, I say that you should beware the karma. I feel sorry for you..

The entire staff is friendly and caring. Wait times are short and treatment times are great.

Like the doctor but they don’t update contact information reliably and they desperately need a tech refresh Also, free time in the waiting room really encourages people to write reviews

Carmen who works for the front office in scheduling patients appointments is absolutely the worst customer service person I have ever spoken to over the phone. Her phone etiquette was horrible and abusive when talking to me yesterday. She would not listen to me at all when I was trying to explain to her why I needed to see Dr. Nelson instead of another provider. She was very confrontational and very neglectful of my needs and concerns. She was extremely rude, hostile, and scary aggressive which defines belligerent. She violated my “Patient Bill of Rights” and the “Medical Code of Ethics”. Dr. Nelson is my doctor and is a wonderful doctor with outstanding bedside manners. Thank you Sherry for helping me get an appointment with Dr. Nelson. “There is always one bad apple in every bushel.”

I am very disappointed with this facility. My husband visited to have a spot looked at on his face in April, and the doctor said, “It is nothing to worry about.” After worsening for several weeks, he tried to make a follow up appointment, but they didn’t schedule him for weeks later (even though he was an established patient). When he was finally seen again, a PA in the office did a biopsy. It turned out to be basil cell skin cancer. The surgery to remove it was so severe, they had to remove a lot of tissue because the cancer had grown so much. This could have been avoided had the doctor been competent enough to give a correct diagnosis during the first visit.